Senior Incident Management Specialist
Current• Supports all technical aspects of the PLDT Enterprise Business.• Responds and resolves customer inquiries regarding PLDT products and services. Staying up to date with old and new programs offered to our customers.• Builds and maintains a positive work environment through effective communication and leadership.• Demonstrates strong analytical ability through the review and analysis of daily, weekly and monthly performance, production and statistics report (SLA).• Do… Show more • Supports all technical aspects of the PLDT Enterprise Business.• Responds and resolves customer inquiries regarding PLDT products and services. Staying up to date with old and new programs offered to our customers.• Builds and maintains a positive work environment through effective communication and leadership.• Demonstrates strong analytical ability through the review and analysis of daily, weekly and monthly performance, production and statistics report (SLA).• Do monitor/managed 24 staff both management and technical aspects• Do attend meeting with internal support team for New Projects / Maintenance activity / Collaboration Meeting / Others• Do attend meeting with external customer for New Projects / Maintenance activity / Monthly / Weekly Service Review on the PLDT services/ Others• Other Special Task assigned to me by upper management Show less