In my role as Senior Sales Manager at our luxury health club, I led a dynamic team to surpass sales targets and drive revenue growth. I ensured my team was knowledgeable and performed at their highest level to assist customers. I built strong client relationships for referrals and worked with corporate on marketing strategies, consistently exceeding performance goals.My leadership style fostered collaboration and empowerment, emphasizing coaching and mentoring to enhance sales proficiency and confidence. I played a pivotal role in the grand opening of our Edina location, ensuring a successful launch.As a recognized performer, I was invited to Life Time University to oversee the training and development of over 100 new sales professionals monthly. Through targeted guidance, I ensured their seamless integration into our sales strategy, contributing to ongoing success.I prioritized a customer-centric approach, focusing on delivering an exceptional overall experience.

Certifications:• Life Time University Account Manager Certification• Life Time University Sales Manager Certification• Life Time University Leadership Certification

- Supervised and directed a team of twelve collectors, providing leadership and guidance to ensure optimal performance.- Assisted in managing a workforce of 100 employees, fostering a collaborative and productive environment.- Formulated and executed a comprehensive strategy to enhance collection efficiency, successfully meeting daily and monthly targets.- Implemented strategic call protocols to optimize collection efforts and maximize results.- Oversaw a dedicated team of collectors based in India, ensuring seamless coordination and adherence to company standards.

- Spearheaded talent acquisition efforts to assemble a dynamic team of 90 employees for the call center operation.- Designed and executed a comprehensive training program, personally overseeing the training of all 90 employees to ensure alignment with organizational objectives and standards.- Leveraged the IEX scheduling system to optimize workforce management and scheduling, resulting in enhanced operational efficiency and resource utilization.- Cultivated a culture of excellence in customer service, consistently meeting and exceeding clients' expectations through meticulous attention to detail and proactive problem-solving.