Mark Lewin Email & Phone Number

Fairfax County, Virginia, United States

Web/Technology Development, Operations, and Maintenance (WTDOM) contract, National Assessment of Education Progress (NAEP), National Center for Educational Statistics (NCES), U.S. Department of Education. Project manager for the NAEP WTDOM Public Sites team, including designers, developers, and business analysts; responsible for support and coordination for two public websites providing public access to NAEP data, tools, and documentation. Delivers an incremental enhancement to the NCES NAEP web site once every four to six weeks, coordinating requirements analysis, design, development, testing, and deployment. Emphasis is on refreshing content, improving site usability and accessibility, driving additional traffic to the site, addressing gaps revealed though analysis of web analytics data, and streamlining the site to reduce page count and improve maintainability. Ensures that NAEP data reports are released within established time frames, in coordination with NCES and the NAEP Alliance. Communicates with NCES and NAEP Alliance stakeholders, convenes meetings, prepares and maintains schedules, presents questions and recommendations for consideration by NCES, and secures NCES approval at each stage of the project before moving ahead with the following stage. Implements process improvements; prepares and maintains project-level documentation. Ensures employee compliance with corporate processes, provides project-level orientation to new staff, assists staff with resolution of issues. Manages HII resources and performs financial tracking, invoicing, and status reporting on additional contracts at ED and other Federal agencies.

Washington, District Of Columbia, United States

ED Web Development Support Services contract, Office of the Chief Information Officer (OCIO), U.S. Department of Education. Onsite Project Manager for connectED, the primary ED Intranet portal site. Project team included developers, business analysts, content managers, and testers. Managed full life cycle through multiple project phases. Specific project phases included cross-platform and cross-technology migrations of connectED and its component sites, including a migration from on-premise SharePoint to SharePoint Online; a comprehensive visual refresh of connectED with numerous user experience improvements; a comprehensive reorganization of connectED site navigation; and migration of a server platform hosting several internal applications related to connectED to a new, cloud-based hosting environment. Estimated levels of effort; created and maintained project schedules; directed and managed project work; reported status to customer on a weekly basis; participated in process reviews; managed project team; coordinated with prime contract program manager. Ensured employee compliance with corporate processes, provided project-level orientation to new staff, assisted staff with resolution of issues. Managed HII resources and performs financial tracking, invoicing, and status reporting on additional contracts at ED and other Federal agencies.

Washington, District Of Columbia, United States

Provided technical and design direction, task leadership, and mentoring to software engineering staff working on multiple development efforts, as well as testers, technical writers, and analysts. Reviewed technical documentation provided by other staff members to ensure completeness, accuracy, and compliance with standards. Led migration of connectED into SharePoint from a previous custom ColdFusion application. Worked as the primary developer for numerous ColdFusion-based connectED releases, including migrations due to multiple upgrades of the underlying ColdFusion platform. Performed regression testing, load testing, deployment, and configuration management/version control. Served as primary point of contact for the Intranet portion of multiple data center moves and server upgrades; provided planning input, made application code changes as needed, participated in testing and verification, coordinated with system administrators to correct issues. Consulted directly with ED staff to gather requirements and business rules for improvements, enhancements, and bug fixes to existing applications as well as new modules; also offered suggestions for application improvement based on analysis. Developed and presented classroom training for end users of connectED; provided additional user support to end users of applications and performed troubleshooting to solve application problems.

Arlington, Virginia, United States

Supported the U.S. Postal Service in development efforts for the PostalOne! application, used by internal personnel and external business mailers, including electronic mailing documentation, verification reports, and operations reports.

Arlington, Virginia, United States

Supported the U.S. Postal Service in development efforts for the PostalOne! application, used by internal personnel and external business mailers, including electronic mailing documentation, verification reports, and operations reports.

Alexandria, Virginia, United States

Performed as Technical Lead or as a member of the development team on multiple Web application projects for multiple private-sector clients.

Arlington, Virginia, United States

Supported U.S. Naval Sea Systems Command (NAVSEA); applied accepted human factors principles to concept, design, development, and operation of Navy ships for reduced workload levels and improved interfaces between human operators and equipment.

Master Of Science, Industrial And Systems Engineering/Human Factors Engineering

Activities and Societies: Human Factors and Ergonomics Society

Bachelor Of Science, Industrial And Systems Engineering

Activities and Societies: Phi Kappa Psi, Tau Beta Pi, Alpha Pi Mu