Mark Lim Email & Phone Number

Sydney, Nsw, Au

• Provide comprehensive 1st/2nd Level IT support across multiple departments, each utilising distinct business-specific software and hardware. • Expertise in cloud technologies, including support for Microsoft Azure, Mimecast, Carbon Black, Zscaler and Acronis cloud backup solution. • Deliver remote support to internal teams and external clients, troubleshooting and resolving technical issues efficiently. • Manage and maintain Microsoft Active Directory, Exchange environments, ensuring optimal email system performance and security. • Support networking infrastructure team, including configuration, maintenance, and troubleshooting to ensure the business environment is running optimally. • Lead and participate in cross-functional projects to integrate new technologies and improve business processes.

- Service incoming calls to our National Technical Support Line- Provide technical expertise for security products, including IP networks, CCTV, DVRs, cameras and Wifi solutions - for the national business.- Solve technical problems while communicating with people over the phone (primarily) and face-to-face- Offer remote Technical Support for our customers in-field and internal employees, across all areas of our security products- Troubleshoot HW/SW issues, IP network dilemmas and assisting our sales team in supporting our customers.- Give pre-sale consultations and post-sales advice on both IP and Analogue technologies- Setup systems in-house to simulate and troubleshoot problems in-field- Assist in the evaluation process for new security productsSupport tender bids and provide technical input for quotes

Sydney, Australia

• Providing remote Tier 1/2 support via phone, email and remote access for Revel’s iPad-based Point of Sale system, custom application, networking and hardware environment.• Responding to initial requests for support and resolve where possible• Escalating requests and incidents both internally and externally where necessary• Monitoring of periodical processes for clients, such as back-ups and event monitoring, software upgrades• Documenting all incidents or requests through a ticket management system• Provide top quality customer service to all clients for the APAC region• Efficiently and effectively communicate with clients on a day to day basis regarding the status if their tickets/requests• Organise RMA’s for Faulty hardware within its warranty period.

Parramatta

• Create Saleable opportunities through telephone cold calling• Qualifying appointments for the NBN digital platform upgrade campaign.• Grow Potential clients into saleable opportunities through account development.• Generate referrals through excellent service• Represent the Nexgen Corporate account team for the business• Conduct all follow up in a timely and professional manner

New South Wales, Australia

Australia

Project management and HR IT system implementations

Australia

Unit 7– 8 145 Arthur Street Flemington Nsw 2140

Highpoint National Call Centre/Repair Centre for ACER Computers

Acer Computer Australia

Acer Integration Centre Division

Integriti Basic Certification

Itil V3, Information Technology Infrastructure Library V3 Foundation

ITIL: FOUNDATION CERTIFICATE in IT SERVICE Management: Dimension data Learning Solutions.

Advancing Corporate Communication Intelligence

CQ Institute (Work Place Training)

Team Effectiveness Course

Statement of Attainment –Team effectiveness Course Frontline Management Institute, Ultimo Campus

Education record