Mark Lim Email & Phone Number

Singapore

Singapore

- Team Leader, ensuring the smooth operations of the SG/Myanmar CRM environment- Responsible for the creation and maintenance of all CRM reports and dashboards in the firm- Provide training for newly promoted users on the end-to-end usage of the CRM- Developed and implemented workflows to streamline the 100% utilization of CRM within 2 years- Leveraged CRM to automate PwC's government procurement process, removing human error and eliminate missing out on government tenders due to oversight- Career coach, helping my coachees consistently receive "Above Level" performance ratings- Mentored 12 interns to date, with 2 going on to secure full time placements with PwC Singapore- Promote collaboration within the firm, working with customer facing teams, ecosystem and account drivers, as well as strategic marketing and communications teams- Part of the team implementing new finance system, and provided firmwide training on the integration with CRM

Singapore

- Developed success plans and mapped out customer lifecycles for over 20 accounts e.g. A*STAR (150% growth), Cargill, Government of British Columbia, Ministry of Education, Ministry of Finance, etc. - Maintained high levels of CX across all accounts with QBRs to review, propose, and streamline workflows- Programmed and led the account-based marketing initiative to drive growth in key accounts

Singapore

- Qualified, prospected, and researched to build brand new business pipelines in the Singapore public sector - Managed all inbound leads and outbound prospecting for Singapore’s enterprise level accounts- Conducted high-level presentations and product demos to key decision makers - Organised and conducted quarterly call blitzes to drive pipeline generation - Evangelised Salesforce and its On-Demand model

Singapore

- Qualified all APAC Enterprise level inbound leads - Prospected at all levels through a multi-channel approach including events - Adept at weekly Salesforce CRM reports - Implemented rules of engagement (ROE) for the sales development role

Singapore

- Identified, targeted and educated potential Google Cloud Platform customers on current data center trends and directions on cloud and convinced them to consider purchasing Google Cloud solutions. Prospected at all levels (From IT developers to C-Level)- Targeted open source developers and secured their collaboration and use of Google Cloud platform and products for their application development needs. - Pro-actively called out to leads from Google events and converted them to sales opportunities.- Articulated the value propositions of Google Cloud Storage, Backup, Big Data / Analytics, NoSQL, Dockers to customers and convinced them on how these solutions could help them achieve their business goals.

Singapore

- Responsible for the generation and assigning of high quality opportunities to the Field Sales organization.- Create qualified Opportunities, both inbound as well as outbound, calling potential Customers and managing customer Inquiries. - Collaborate with field sales team on plan for pipeline generation within a Specific territory. - Developing new Opportunities and activities at high levels within set territory/vertical. - Prospecting at C-level, VP and director levels.

Singapore

- Evangelize EMC’s vision to customers, getting their buy-in to the entire solution rather than a product.- Perform sales activities such as cold calling, lead follow-up, sales qualifications and offer extension to new and/or existing customers- Increase lead conversion to opportunities through “BANT” qualification;- Manage a portfolio of clients and close liaison with the Inside Sales / field / channel sales/ marketing teams- Nurture customers in an assigned territory to ensure customer satisfaction, issue resolution and EMC's footprint expansion- Drive process improvement and customer data quality through profiling and contact discovery.- Mentored and assisted new team members of the AISR Team in their day-to-day work to boost productivity.- Have experience covering the Malaysian and Pilipino SMB market while the AISR team was being built.

Research new markets/market information for current product linesResearch new product lines for the groupConsumer research, commercial analysis of product ideas, scenario analysis and key market issues for evaluation to target business sectors to identify opportunities and needs.Update and analyze sales database and existing customer database as a means to grow business and gain a better understanding of customers’ needsAdminister global website information and product management system in relation to on-line inquiries and feedback via website and social mediaMaintain customer contact listMaintain first line of contact with potential leadsSource and develop core group of overseas suppliers for the domestic/export market.

- Analysis of the business potential within ASEAN for the distribution of an innovative software solution called Virsto Software. - Develop the reseller channel network by getting involved in meetings with potential partners in Singapore and ASEAN to (a) explain the value proposition of the Virsto software solution; and(b) gain their commitment and support to resell the software.- Engage with potential customers in Singapore and Asean to explain the value proposition of the software solution and how it can meet the customer’s business needs and help achieve their business objectives.

- Overall in charge of the battalion’s safety readiness and response.- Reviewed and analyzed existing training and safety procedures; developed new and improved processes; collaborated with all relevant stakeholders to secure their buy-in and further refinement; recommended and secured approval for these improved processes with senior commanders/management; after which I collaborated with all personnel to successfully implement and track these new processes for continued improvement. - Was key contributor in the 2008/2009 and 2009/2010 Safety Audits which resulted in the battalion achieving the gold standard for both audits

- Actively participated in the audit of various companies over the course of 6 months. - In-depth experience in both the External and Internal Audit functions.- Recognized as an effective team player who was able to work well with colleagues and seniors in the audit teams.- Demonstrated capability to deal with the stress of the peak audit period and still performed my work well, and was able to meet the deadlines.- Was commended for good communication skills in engaging effectively with both colleagues as well as clients

Bachelor Of Science (Bsc), Business Administration And Management, Marketing, Magna Cum Laude

Activities and Societies: Ninja-do Martial Arts Club - Junior Instructor- Graduated with honors in Business Administration, Majoring.

Diploma, Accounting

Activities and Societies: - Kitagaryu Ninja Do Martial Arts Club: Treasurer - 6 Month attachment in Baker Tilly TFW LLP (internal.