Mark Lim's Location
Singapore, Singapore
Mark Lim's Contact Details
Mark Lim work email
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- Valid
Mark Lim personal email
n/a
About Mark Lim
With more than 8 years in business development and customer success experience working for some of the biggest and most innovative tech firms in the world, I've helped my customers identify growth areas, optimise business processes and move further along their digital transformation journeys.I am passionate about engaging business leaders, understanding their visions and providing them with the tools to execute. My team and I accelerate revenue growth, reduce operational costs, and drive innovation.
Mark Lim's Current Company Details
Mark Lim Work Experience Details
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Business Process And Systems LeadPwc SingaporeSingapore
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Manager, CrmPwc Singapore Jun 2021 - PresentSingapore- Team Leader, ensuring the smooth operations of the SG/Myanmar CRM environment- Responsible for the creation and maintenance of all CRM reports and dashboards in the firm- Provide training for newly promoted users on the end-to-end usage of the CRM- Developed and implemented workflows to streamline the 100% utilization of CRM within 2 years- Leveraged CRM to automate PwC's government procurement process, removing human error and eliminate missing out on government tenders due to oversight- Career coach, helping my coachees consistently receive "Above Level" performance ratings- Mentored 12 interns to date, with 2 going on to secure full time placements with PwC Singapore- Promote collaboration within the firm, working with customer facing teams, ecosystem and account drivers, as well as strategic marketing and communications teams- Part of the team implementing new finance system, and provided firmwide training on the integration with CRM
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Customer Success ManagerPigeonhole Live (Pigeonlab) Jul 2020 - Mar 2021Singapore- Developed success plans and mapped out customer lifecycles for over 20 accounts e.g. A*STAR (150% growth), Cargill, Government of British Columbia, Ministry of Education, Ministry of Finance, etc. - Maintained high levels of CX across all accounts with QBRs to review, propose, and streamline workflows- Programmed and led the account-based marketing initiative to drive growth in key accounts -
Enterprise Business Development RepresentativeSalesforce Sep 2018 - Jul 2020Singapore- Qualified, prospected, and researched to build brand new business pipelines in the Singapore public sector - Managed all inbound leads and outbound prospecting for Singapore’s enterprise level accounts- Conducted high-level presentations and product demos to key decision makers - Organised and conducted quarterly call blitzes to drive pipeline generation - Evangelised Salesforce and its On-Demand model -
Sales Development Representative For Workplace @ FacebookFacebook Oct 2017 - May 2018Singapore- Qualified all APAC Enterprise level inbound leads - Prospected at all levels through a multi-channel approach including events - Adept at weekly Salesforce CRM reports - Implemented rules of engagement (ROE) for the sales development role -
Sales Development Representative (Google Cloud)Google Sep 2016 - Jun 2017Singapore- Identified, targeted and educated potential Google Cloud Platform customers on current data center trends and directions on cloud and convinced them to consider purchasing Google Cloud solutions. Prospected at all levels (From IT developers to C-Level)- Targeted open source developers and secured their collaboration and use of Google Cloud platform and products for their application development needs. - Pro-actively called out to leads from Google events and converted them to sales opportunities.- Articulated the value propositions of Google Cloud Storage, Backup, Big Data / Analytics, NoSQL, Dockers to customers and convinced them on how these solutions could help them achieve their business goals. -
Regional Business Development RepresentativeBmc Software Aug 2015 - Aug 2016Singapore- Responsible for the generation and assigning of high quality opportunities to the Field Sales organization.- Create qualified Opportunities, both inbound as well as outbound, calling potential Customers and managing customer Inquiries. - Collaborate with field sales team on plan for pipeline generation within a Specific territory. - Developing new Opportunities and activities at high levels within set territory/vertical. - Prospecting at C-level, VP and director levels. -
Associate Inside Sales Representative - SingaporeEmc Nov 2013 - Aug 2015Singapore- Evangelize EMC’s vision to customers, getting their buy-in to the entire solution rather than a product.- Perform sales activities such as cold calling, lead follow-up, sales qualifications and offer extension to new and/or existing customers- Increase lead conversion to opportunities through “BANT” qualification;- Manage a portfolio of clients and close liaison with the Inside Sales / field / channel sales/ marketing teams- Nurture customers in an assigned territory to ensure customer satisfaction, issue resolution and EMC's footprint expansion- Drive process improvement and customer data quality through profiling and contact discovery.- Mentored and assisted new team members of the AISR Team in their day-to-day work to boost productivity.- Have experience covering the Malaysian and Pilipino SMB market while the AISR team was being built. -
Business Development ExecutiveRecycle Point Pte Ltd Apr 2013 - Oct 2013Research new markets/market information for current product linesResearch new product lines for the groupConsumer research, commercial analysis of product ideas, scenario analysis and key market issues for evaluation to target business sectors to identify opportunities and needs.Update and analyze sales database and existing customer database as a means to grow business and gain a better understanding of customers’ needsAdminister global website information and product management system in relation to on-line inquiries and feedback via website and social mediaMaintain customer contact listMaintain first line of contact with potential leadsSource and develop core group of overseas suppliers for the domestic/export market.
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Business And Channels Development InternAvalon Asia Pacific Pte Ltd Dec 2012 - Feb 2013- Analysis of the business potential within ASEAN for the distribution of an innovative software solution called Virsto Software. - Develop the reseller channel network by getting involved in meetings with potential partners in Singapore and ASEAN to (a) explain the value proposition of the Virsto software solution; and(b) gain their commitment and support to resell the software.- Engage with potential customers in Singapore and Asean to explain the value proposition of the software solution and how it can meet the customer’s business needs and help achieve their business objectives.
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Training And Safety IcSingapore Armed Forces Aug 2008 - Jun 2010- Overall in charge of the battalion’s safety readiness and response.- Reviewed and analyzed existing training and safety procedures; developed new and improved processes; collaborated with all relevant stakeholders to secure their buy-in and further refinement; recommended and secured approval for these improved processes with senior commanders/management; after which I collaborated with all personnel to successfully implement and track these new processes for continued improvement. - Was key contributor in the 2008/2009 and 2009/2010 Safety Audits which resulted in the battalion achieving the gold standard for both audits
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Audit AssistantBaker Tilly Tfw Apr 2007 - Sep 2007- Actively participated in the audit of various companies over the course of 6 months. - In-depth experience in both the External and Internal Audit functions.- Recognized as an effective team player who was able to work well with colleagues and seniors in the audit teams.- Demonstrated capability to deal with the stress of the peak audit period and still performed my work well, and was able to meet the deadlines.- Was commended for good communication skills in engaging effectively with both colleagues as well as clients
Mark Lim Skills
Business Development
Microsoft Office
Management
English
Marketing
Microsoft Word
Powerpoint
Research
Human Resources
Networking
Analysis
Leadership
Sales
Microsoft Excel
Market Research
Product Management
Windows
Outlook
Training
New Business Development
Sourcing
Social Media
Strategic Planning
Account Management
Team Leadership
Marketing Strategy
Business Strategy
Marketing Communications
Solution Selling
Auditing
Social Networking
Cold Calling
New Leads
Consumer Electronics
Console Games
Mobile Devices
Mark Lim Education Details
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Magna Cum Laude -
Accounting
Frequently Asked Questions about Mark Lim
What company does Mark Lim work for?
Mark Lim works for Pwc Singapore
What is Mark Lim's role at the current company?
Mark Lim's current role is Business Process and Systems Lead.
What is Mark Lim's email address?
Mark Lim's email address is ma****@****bmc.com
What schools did Mark Lim attend?
Mark Lim attended University At Buffalo, Ngee Ann Polytechnic.
What are some of Mark Lim's interests?
Mark Lim has interest in Animal Welfare, Children, Science And Technology.
What skills is Mark Lim known for?
Mark Lim has skills like Business Development, Microsoft Office, Management, English, Marketing, Microsoft Word, Powerpoint, Research, Human Resources, Networking, Analysis, Leadership.
Not the Mark Lim you were looking for?
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Mark Lim
Deputy Chief Executive Officer Sg, Head Of Legal Asia Pacific & Member Of The Executive Board Asia PacificSingapore2mark-lim.com, citi.com -
2gmail.com, gmail.com
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