Mark Lindsey Email & Phone Number

Peru, Illinois, United States

• Configure desktops and laptops to client specifications • Performed data migration utilizing Acronis and hardware solutions • Monitored Network, Servers, and Workstations to proactively resolve issues • Deploy residential and business backup solutions utilizing Veeam • As part of an ongoing support role in an education environment; o Utilizing Unifi, I’d monitor and make changes where appropriate to the network o Utilizing Synology, I’d ensure backups are successful and ensure that old backups are purged correctly. • Wrote scripts to automate tasks • Assist System Administrator with configuration of MS Servers to customer specifications • Deploy new servers onsite for customers as well as perform server migrations • Configure Monitors Anywhere for clients as needed • Create articles to contribute to the inhouse knowledgebase • Utilize Autotask for ticketing • Utilize AV Defender as anti-virus • Utilize SolarWinds MSP for system monitoring and remote access

Rockford, Illinois Area

• Troubleshoot network connectivity• Troubleshoot hardware (Dell workstations and 10ZIG thin clients)• Administrate Virtual Machines using VMware Horizon clients and VSphere(for the end user) • Configure and administrate HP and Aruba switches• Terminate Cat cables into keystone and RJ-45 • Many different projects to keep the client up and running

Peoria, Illinois Area

• Perform IMAC and break/ fix of hardware and software for internal clients• User management with Active Directory• Map network drives• Manage group policy• Utilize Remedy for ticket management• Utilize Service Now for ticket management and data entry• Image and deploy Microsoft systems using Windows 7 and 10 OS• Troubleshooting both physically and remotely• Meet and exceed daily quota• Register and set-up VoIP phones

East Peoria, Illinois

• Perform IMAC and break/ fix of hardware and software for internal clients• User management with Active Directory• Map network drives• Manage group policy• Utilize Remedy for ticket management• Utilize Service Now for ticket management and data entry• Image and deploy Microsoft systems using Windows 7 and 10 OS• Troubleshooting both physically and remotely• Meet and exceed daily quota• Register and set-up VoIP phones

Kewanee, Illinois, United States

• Design and build PCs for residential and business clients• Troubleshoot and repair hardware issues for residential and business clients• Troubleshoot software issues for business clients• Communicate with software and hardware vendors for troubleshooting purposes• Design and implement networks• Troubleshoot network issues for clients

Kewanee, Il

• Help with IT related problems• Supervise 10+ Associates• Assist in new associate training• Manage in-stock in warehouse• Organize team meetings• Be a line of communication between Store management and team associates • Data entry

Kewanee, Il

• Help with IT related problems• Supervise 10+ Associates• Assist in new associate training• Manage in-stock in warehouse• Organize team meetings• Be a line of communication between Store management and team associates • Data entry

Kewanee, Il

• Manage Windows workstations• Utilize Server 2008 AD and Group Policy services• Manage data backups utilizing hardware solutions• HP and Canon printer management• Setup and manage network utilizing cisco devices • Utilize Kaspersky antimalware to monitor workstations