Mark Link Email & Phone Number

Contracted to provide IT services including the installation of server and various hardware within data center. Installation and configuration of Server Operating Systems including Windows Server and Windows Server 2003. Administration of Servers including exchange 2003, Active directory, DHCP, DFS and Windows Terminal Servers. Configuration of telco device, including blackberry handheld and Telstra NextG cards. Administration of backup hardware and software, Symantec Backup Exec/Galaxy Commcell. Writing of documentation. Day to day client PC and network related troubleshooting. Blackberry Enterprise Server administration. Blackberry handheld device configuration and troubleshootingGroup Policy Object management Active Directory Windows 2000/2003 serverExchange 2003VBS and batch file scriptingDHCPDFSDell PowerEdge and PowerVault hardwareDell Optiplex desktops, D and E series laptops Symantec Backup Exec v9, v10Galaxy Commcell backup/restoreBlackberry Enterprise serverBlackberry handheld deviceSAP Remedy 7 helpdesk HP OpenView; Manage remote access via ACE DatabaseIPASS Microsoft System Centre Configuration Manager SCCM 2007

Contracted to install new hardware, software and infrastructure for new domain. Migrate users and various software onto network. Creation and maintenance of logon script. General network and desktop administration. Management of Symantec Mail Security for Microsoft Exchange. Administration of backup and restore of data via backup software and Volume Shadow Copy. Configure and maintain Symantec antivirus. Create and maintain CMDB in line with ITIL framework. Migrate 400+ users from Microsoft Office 2000 to Microsoft Office 2003. Windows NT4, 2000, 2003Exchange 2000Veritas Backup ExecDell PowerEdge serversVBS and batch scriptingInfra Enterprise Server DeskSymantec Mail Security for Microsoft ExchangeGroup PolicyCreate Configuration Management Data Base (CMDB)Microsoft Systems Management ServerMicrosoft Software Update Service; Public foldersDistributed File SystemWindows Terminal ServersCreate Group Policy Templates

Contracted to provide System administration for new contact center. Installation of hardware and software for Dell PowerEdge and Dell Optiplex desktop . Liaise with external call center software developers. Roll out IVR software across multiple sites. General network, backup, file and print, DFS , IIS and desktop support Administer Exchange 2000/2003Active directory infrastructure Distributed File System managementGroup policy object managementProvide backup and restoration via BrightStor ARCserve BackupCreate network diagrams and supporting documentationIIS Internet Information Server 6.0Damovo call center and screen capture softwareCreate MSI packagesWise packaging Studio

Contracted to migrate exchange environment from 5.5 to Exchange 2000. Provide Network administration and level 2 desktop support. Maintain backups and documentation. Administration of SMS, file and print, Active Directory and ExchangeMicrosoft Exchange 5.5, 2000Windows NT4, 2000Citrix Metaframe XP farm Active DirectoryNorton GhostDistributed File SystemSystem Management Service (SMS)Wise Package StudioDHCPData Sources (ODBC