Care Navigator
CurrentKey Responsibilities:• Served as the primary contact for patients via phone, online platforms, and in-person interactions.• Scheduled appointments efficiently using the booking system.• Performed a range of administrative tasks to support GPs and other healthcare professionals.• Utilized clinical resources to appropriately direct patients.• Provided proactive and engaging service in accordance with established guidelines and protocols.• Collected and documented detailed information on patient conditions and presenting issues with high accuracy to facilitate effective support and advice from healthcare professionals.