Mark Locklear Email & Phone Number

Maxton, Nc, Us

Lumberton, North Carolina, United States

Lumberton, North Carolina, United States

Lumberton, North Carolina, United States

- Resolve customer complaints or answer customers' questions regarding policies and procedures.- Implement corporate or departmental policies, procedures, and service standards in conjunction with management.- Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.- Train or instruct employees in job duties or company policies or arrange for training to be provided.- Interview, assess and filter through job applications in order to ascertain the ideal candidate.- Manage client relations by assessing staffing needs, filling job orders and workflow for dry and peak seasons ensuring great customer service.- Review records or reports pertaining to activities such as production, payroll (for 100+ associates), monitor work activities, and evaluate associate work performance.- Compute figures such as balances, totals, or commissions.- Design, implement, or evaluate staff training and development programs, customer service initiatives, or performance measurement criteria.- Ensure Key Performance Indicators are met weekly and clients approve of service delivery.

Lumberton, North Carolina, United States

- Provide information or refer individuals to public or private agencies or community services for assistance.- Provided counsel to individuals pursuing On The Job Training, Work Experience, re-entry and educational pursuits.- Managed a caseload of 80+ maintaining personal information, referral, requisitions for payment and counseling services.- Prepare and wrote job contracts based on employers needs, skills based training and the number of hours needed.- Compile, record, and evaluate personal and financial data in order to verify completeness and accuracy, and to determine eligibility status.- Keep records of assigned cases, and prepare required reports.- Prepare applications and forms for applicants for such purposes as school enrollment, employment, and medical services.- Refer applicants to job openings or to interviews with other staff, in accordance with administrative guidelines or office procedures.

Master’S, Liberal Arts And Sciences/Liberal Studies

Bachelor Of Arts - Ba, Couseling