Mark Loop Email & Phone Number

Cary NC

Senior Business Operations Specialist.

Cary North Carolina

Owner of Pro Marital Arts Franchise in Cary North Carolina

V.O. Cary NC

• Contributed diverse leadership background toward driving technical operations, engineering readiness, and pre-sales activities, which support Worldwide Sales and Channel Partners.
• Worked with IT team, migrated Excel based sales calculators to the Avaya System Design (ASD) for the Click to Quote initiative. Created CS1000 and CS2100 product configuration and pricing calculators.
• Played a lead role in seamlessly transitioning Nortel tools and delivery processes, essential to optimizing business continuity and customer retention.
• Spearheaded process change management and proactively identify best practices. Directed, coordinated and proficiently managed internal projects for assigned team and for virtual teams across the enterprise market space.
• Meticulously defined processes for legacy Nortel products as well as the new Global Solution Assurance team. Lead point of contact for defining new “best in class” service delivery processes working with both Nortel.
• Lead contributor to the project “Nigel” team. Responsible for defining the new format for the SOW combining the best practices from both Nortel and Avaya.

• Contributed diverse leadership background toward driving technical operations, engineering readiness, and pre-sales activities which support Worldwide Sales, Channel Partners and related programs.
• Played a lead role in seamlessly transitioning Nortel tools and delivery processes essential to optimizing business continuity and customer retention.
• Spearheaded process change management and proactively identify best practices.
• Directed, coordinated and proficiently managed internal projects for assigned team and for virtual teams across the enterprise market space.
• Meticulously defined processes for legacy Nortel products as well as new Global Solution Assurance team.
• Conducted in-depth analysis using lean six-sigma to uncover root cause of major deployment issues across enterprise product lines, successfully capturing savings of $1.5M.

• Steadily advanced through a series of promotions based on outstanding leadership performance, achievements, loyalty and results.
• Lead the creation of supply chain and engineering requirements for Neptune/MPE9500 and Aspen/CS1500 new product introduction.
• Steered new business development initiatives to meet or exceed revenue targets.
• Managed a team of over 75 engineers responsible for the Nortel Data Engineering for the NA market space.
• Created ISO certified processes and procedures for both Engineering and Implementation for NA market space. (Seven Habits of Highly Successful Network Engineering)
• As Lean Six Sigma Black Belt, proactively implemented process improvements to generate considerable cost savings. Major projects included the CS 2100 (DMAIC), EC cycle time reduction (DMADV), and the Enterprise process.

• Steadily advanced through a series of promotions based on outstanding leadership performance, achievements, loyalty and results.
• Steered new business development initiatives to meet or exceed revenue targets.
• Directed, supervised, mentored and managed 75+ high-performing personnel committed to continuous improvement and quality assurance.
• Proactively implemented process improvements as Lean Six Sigma Black Belt to generate considerable cost savings.

Master'S Degree, Information Technology And Data Analytics, 4.0

Master's degree in both IT and Data Analytics

B.A., Business Administration

Activities and Societies: Completed as a two year night course while working at Nortel. Graduated Summa Cum Laude

A.A.S, Electrical Engineering Technology