Mark Lucas work email
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Mark Lucas personal email
In today's highly competitive fast-paced market, organizations need strong aggressive customer focused leaders who have passion to serve the customer and meet the changing business development goals. I have the ability to contribute this level of performance, and invite you to consider my qualifications & accomplishments that I have acquired throughout my career.I am an accomplished bilingual Information Technology operations manager and recognized as an exceptional passionate person who motivates employees and colleagues. I’ve demonstrating effective relationship building both internally and with vendor partners.I have expertise in Information Technology Service and Incident Management, Billing Operations and project delivery.
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Incident Management SpecialistLoto-QuébecCanada
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Business Analyst Delivery Customer Communication, Network And TechnologyBell Jan 2023 - Nov 2024Montreal, Quebec, Canada• Agile Product Owner responsible to build and manage story creation, for a content management system for Communicating to the customer electronically.• Represent the business to build System Requirement and Editorial Documentation. • Analyze and evaluate business solutions while collaborating with vendors and the various multi-functional teams.• Interface between operations, system integrators and solution providers while using the Agile Framework to manage the development. -
Billing Operations Manager, Network And TechnologyBell Jan 2013 - Jan 2023• Application owner for the Bell Internet Rating and Billing Platforms.• Manage customer billing incidents to ensure minimal financial impacts.• Facilitate network firewall requests for project sponsors.• Operational project manager for Billing and IT infrastructure projects.• Communicate critical Billing and Infrastructure incidents to all levels of management.
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Incident Manager Service Assurance, Bell Business MarketsBell Jan 2011 - Jan 2013Montreal, Quebec, Canada• Managed Services single point of contact for customer escalations and service delivery issues supporting a Cisco and Nortel CS1000 platform.• Establish and maintain professional relationships with Customer management teams.• Participate in proposal development, Contracts and SLA negotiations.
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Information Technology, Project ManagerMcgill University Health Center Jan 2009 - Jan 2011Managed an Active Directory migration project to convert 7000 users from a Novell NDS environment to Microsoft Active Directory platform. -
Associate Director Local Process Improvements, Bell Internet ServicesBell Jul 2007 - Dec 2008Montreal, Quebec, CanadaManage team of 6 managers dedicated for process improvement projects specific to customer billing related issues/irritants to represent the voice of the customer.
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Associate Director, Procurement & Service Management, Information Technology ServicesBell Apr 2001 - Jul 2007Montreal, Quebec, CanadaManage team of 25 employees, a split of business analysts & clerical unionized employees while managing a financial budget of 6m to conduct the operations of the following; • Asset and Service management. • IT Procurement for infrastructure with an average annual spend of 60M. • Govern service provider activities through service level agreements.• Simplify workstation services for Bell Executives as the Single point of contact.
Mark Lucas Skills
Mark Lucas Education Details
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Information Technology Support Services
Frequently Asked Questions about Mark Lucas
What company does Mark Lucas work for?
Mark Lucas works for Loto-Québec
What is Mark Lucas's role at the current company?
Mark Lucas's current role is Incident Management Specialist.
What is Mark Lucas's email address?
Mark Lucas's email address is ma****@****bell.ca
What schools did Mark Lucas attend?
Mark Lucas attended Champlain College.
What skills is Mark Lucas known for?
Mark Lucas has skills like Service Management, Staff Management, Telecommunications, Vendor Management, Service Delivery, Customer Experience, Call Center, Project Delivery, Itil, It Service Management, Sla, Change Management.
Who are Mark Lucas's colleagues?
Mark Lucas's colleagues are Pascale Dutton, Alexandre Canac-Marquis, Martin Morin, Annick Kénou, Cisa, Mary Cantin, Gagnon Hélène, Clarisse Biangandu Kabongo.
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