Mark Lucas Email and Phone Number

Manage various client accounts with respect to providing guarding service to sites including TELUS, WestJet, Rona, Bell and RogersManaged approximately 100 staffMet regularly with client representatives for status updates and addressed any actual or potential problems; negotiated client contracts; supported client start-ups; carried out security planning, assessments and surveys; reviewed and updated post orders.Ensured the delivery of high quality, customer service through regular contact with clients; evaluated service quality and initiated corrective action as necessary.Analyzed operational and financial indicators to continuously improve Branch performance; ensured profitable operations with full profit and loss accountability.Trained, and developed high caliber staff in collaboration with Area management; planned, assigned, and directed work; coached employees to enhance skills; carried out disciplinary actions as necessary.Developed and administered Branch budget in collaboration with Area management.Maintained and submitted payroll records and other required information.Ensured scheduling was handled effectively to meet client requirements while controlling labor costs; reviewed site reports to ensure post orders and client directions have been followed.Performed additional functions, duties and specific tasks of a similar nature and scope as necessary in order to achieve assigned business objectives.

Manage contract security staffOversee security operations, provide guidance, motivation and direction to staff membersImplement emergency response procedures for fire alarms, medical emergencies, elevator entrapments, bomb threats, duress alarms etc.Develop incident reporting process to ensure that all relevant data is captured and reportedImplement and maintain security statistics to provide an accurate picture of security incident patternsParticipate in fire system testing in coordination with Building OperationsSet up fire safety inspections, maintain records. (Fire extinguisher inspections, fire phone testing, sprinkler system inspections, bell test etc.)Organize fire drills and full building evacuations in coordination with the Property Manager, Operations Manager and the Fire DepartmentServe as liaison between staff and Calgary Police Service, Calgary Fire Department, and EMS.Manage electronic security systems and technologyCoordinate safety and fire hazard inspections on tenant floors, common areas and in base building areas

Manage contract security staffOversee security operations, provide guidance, motivation and direction to staff membersImplement emergency response procedures for fire alarms, medical emergencies, elevator entrapments, bomb threats, duress alarms etc.Develop incident reporting process to ensure that all relevant data is captured and reportedImplement and maintain security statistics to provide an accurate picture of security incident patternsParticipate in fire system testing in coordination with Building OperationsSet up fire safety inspections, maintain records. (Fire extinguisher inspections, fire phone testing, sprinkler system inspections, bell test etc.)Organize fire drills and full building evacuations in coordination with the Property Manager, Operations Manager and the Fire DepartmentServe as liaison between staff and Calgary Police Service, Calgary Fire Department, and EMS.Manage electronic security systems and technologyCoordinate safety and fire hazard inspections on tenant floors, common areas and in base building areas

Develop and implement policies and procedures relating to security and life safety operationsRecruit in-house security staff, manage both in-house and contract security staffOversee security operations, provide guidance, motivation and direction to staff membersPlan and implement emergency response procedures for fire alarms, medical emergencies, elevator entrapments, bomb threats, duress alarms etc.Develop incident reporting process to ensure that all relevant data is captured and reportedImplement and maintain security statistics to provide an accurate picture of security incident patternsParticipate in fire system testing in coordination with Building OperationsSet up fire safety inspections, maintain records. (Fire extinguisher inspections, fire phone testing, sprinkler system inspections, bell test etc.)Organize fire drills and full building evacuations in coordination with the Property Manager, Operations Manager and the Fire DepartmentServe as liaison between staff and Calgary Police Service, Calgary Fire Department, and EMS.Manage electronic security systems and technologyCoordinate safety and fire hazard inspections on tenant floors, common areas and in base building areasManage locks and keys for base building areas and tenant floors