Mark Lucas Email & Phone Number

Phoenix, Az, Tucson,Az, San Diego, Ca, Denver, Co.

Coordinating with legal, policy and compliance, credit risk, sales and other business areas to maintain compliance with regulations and overall credit risk strategy.Effectively managing the assigned budget forecasting and expense control.Maintaining perspective of current and future technical innovations being developed for use in the process design and asset recovery fields.Ensuring compliance monitoring and internal controls are in place, including processes for management of operational risk, in accordance with company and regulatory standards.Managing daily operation of collection results and minimize company losses for assigned area.Managing and guide staff in handling unusual and difficult situations in determining the most effective method for maximizing benefit to the company.Completing other responsibilities as assigned.Leading and developing an effective team through communication, performance management, development plans and reward/recognition practices.Ensuring the operational unit exemplifies the Southwest Mobile Storage, Inc. Mission, Business Principles and customer commitment.

Phoenix, Az

Ensuring that governments are paid the tax money that they are owed is the job of tax examiners and collectors. Reviewing financial statements, monitoring tax returns and auditing people or companies help tax examiners find out what is owed. Once the amount owed has been determined, worked toward collecting the overdue taxes from the person or business. JOB DUTIES:Plan and coordinate tax collection functions.Participate in the processing of tax bills, and the tracking of tax collections.Create and distribute tax collection reports.Provide public records and information to citizens, the media and other agenciesas requested.Prepare monthly reports and balance monthly deposits with the State of Arizona Treasurer.Analyze and evaluate operational procedures pertaining to the tax office.Research and resolve taxpayer complaints and concerns.Review, research, and answer tax related correspondence.Review notices of bankruptcy.Apply various techniques and procedures to locate individuals by working withlocal and state departments, outside agencies and other sources.Set terms and methods of repayment.Confer with legal counsel regarding steps necessary for the seizure of assets, taxsales, etc.

Phoenix, Arizona Area

Demonstrated Flagship Credit Acceptance philosophy in all interactions with members, prospective members, key contacts and personnel in other Flagship's departments.Proactively supported Corporate goals through maintaining effective collection procedures on delinquent accounts.Managed all phases of the repossession process, including but not limited to: Coordinated voluntary surrenders. Disposing of repossessed collateral in a timely fashion through auto auctions and other sales and repossession agents. Obtained titles from the Titles Department. Obtained files from the Operations Support Department. Tracked the status of all vehicles or collateral assigned for repossession. Filed Credit Life, warranty and damage claims with the insurance company. Ensured the timely and accurate posting of the proceeds of sales. Ensured the timely and correct posting of insurance claim payments. Ensured the timely and correct posting of warranty and Credit Life Claim payments. Arranged for repayment schedules for deficiency balances.Initiated and tracking rewrite loans for the repayment of deficiency balances.Evaluate and tracked the performance of auction and sales vendors regarding pricing, problem resolution and reports evaluation results to the Collections Manager.Prepared a monthly report on repossessions status and disposal.Coordinated replevins and other legal issues related to repossessions with the attorneys.Testified in courts of law on behalf of the Flagship Credit in regard to general litigation related to collections and repossessions.Recommended practices and procedures to improve the collection process and minimize losses. Balances Auto Auction Clearing GL.Complied with Colorado UCCC (example: Right to Cure).Maintained excellent knowledge of Fair Debt Collection Practices (FDCPA).Rewards and Honors:

Tempe, Az

Proactively supported Wells Fargo corporate goals through maintaining effective collection procedures on delinquent accounts.Managed all phases of the repossession process, including but not limited to: Coordinated voluntary surrenders. Disposing of repossessed collateral in a timely fashion through auto auctions and other sales and repossession agents. Obtained titles from the Titles Department. Obtained files from the Operations Support Department. Tracked the status of all vehicles or collateral assigned for repossession. Filed Credit Life, warranty and damage claims with the insurance company. Ensured the timely and accurate posting of the proceeds of sales. Ensured the timely and correct posting of insurance claim payments. Ensured the timely and correct posting of warranty and Credit Life Claim payments. Arranged for repayment schedules for deficiency balances.Initiated and tracking rewrite loans for the repayment of deficiency balances.Evaluate and tracked the performance of auction and sales vendors regarding pricing, problem resolution and reports evaluation results to the Collections Manager.Prepared a monthly report on repossessions status and disposal.Coordinated replevins and other legal issues related to repossessions with the attorneys.Testified in courts of law on behalf of the Wells Fargo Bank NA in regard to general litigation related to collections and repossessions.Recommended practices and procedures to improve the collection process and minimize losses. Balances Auto Auction Clearing GL.Compiled with Colorado UCCC (example: Right to Cure).Maintained excellent knowledge of Fair Debt Collection Practices (FDCPA).Honors & AwardsOnly representative within Wells Fargo Bank Auto Finance Department to Zero out a Loss Mitigation and Recovery queue Six Times in Auto Finance Dept. history.