Mark M. Email & Phone Number

Houston, Texas Area

Houston, Texas

• Create, implement and manage a high-impact outside sales plan to capitalize on current and new business opportunities.• Weekly marketing efforts to businesses, dealerships, body shops and insurance agents. Meeting with decision makers and department heads regarding rental needs. • Manage daily branch functions and emphasize concentration in the 4 core areas of business- customer service, growth, employee development and profitability.• Responsible for maintaining vehicle inventory and supply of over $10 million in inventory. • Forecast, plan and execute branch strategies on monthly basis to accomplish branch profitably goals. • Deliver performance updates for employees to upper management and process reviews of employees. • Process weekly and monthly profit and expense reports pertaining to the branch to reach sales goals.Accolades: Growth at every branch I have overseen by at least 15.0%- Closed/signed 12 corporate accounts- Retention of 100% at all locations - 12 promotions under my supervision from May, 2014 to present- Increased Operating Profit by 245.7% from FY2016 to FY2017, #4 Operating Profit in Group (180+ Branches) for FY2017

Houston, Texas Area

Processed account (medical) information, customer information, and a variety of other forms of documents by resolving inconsistencies and reviewing data for errors using standard data entry procedures. Ensured completion of data assignments within prescribed timeframes.

• Delivered excellent customer service by assisting each customer. Addressed customer inquiries and complaints.• Trained new employees & maintained on going training with department personnel on store procedures and policies.• Addressed and corrected staff communication issues in a tactful and effective manner. Contributed to merchandising ideas at all team sale meetings. Re-organized the sales floor to meet customer demands.

Houston, Texas

• Complete oversight of front store and pharmacy operations. • Built an ambitious and engaged store team through recruitment of knowledgeable, experienced, and talented front store and pharmacy team members in order to meet and exceed company goals. • Reviewed store performance reports daily, weekly, & monthly to ensure store was meeting performance objectives.

Bachelors Of Business, Business Administration And Management

Diploma, Business Administration And Management, General