Mark M. Email & Phone Number

Houston, Texas Area

Houston, Texas

• Create, implement and manage a high-impact outside sales plan to capitalize on current and new business opportunities.
• Weekly marketing efforts to businesses, dealerships, body shops and insurance agents. Meeting with decision makers and department heads regarding rental needs.
• Manage daily branch functions and emphasize concentration in the 4 core areas of business- customer service, growth, employee development and profitability.
• Responsible for maintaining vehicle inventory and supply of over $10 million in inventory.
• Forecast, plan and execute branch strategies on monthly basis to accomplish branch profitably goals.
• Deliver performance updates for employees to upper management and process reviews of employees.

Houston, Texas Area

Processed account (medical) information, customer information, and a variety of other forms of documents by resolving inconsistencies and reviewing data for errors using standard data entry procedures. Ensured completion of data assignments within prescribed timeframes.

• Delivered excellent customer service by assisting each customer. Addressed customer inquiries and complaints.
• Trained new employees & maintained on going training with department personnel on store procedures and policies.
• Addressed and corrected staff communication issues in a tactful and effective manner. Contributed to merchandising ideas at all team sale meetings. Re-organized the sales floor to meet customer demands.

Houston, Texas

• Complete oversight of front store and pharmacy operations.
• Built an ambitious and engaged store team through recruitment of knowledgeable, experienced, and talented front store and pharmacy team members in order to meet and exceed company goals.
• Reviewed store performance reports daily, weekly, & monthly to ensure store was meeting performance objectives.

Bachelors Of Business, Business Administration And Management

Diploma, Business Administration And Management, General