Mark Pratt Email & Phone Number

Eastleigh, England, United Kingdom

Holbrook

The Management committee run the community centre for the local community running youth clubs and hire of the centre for parties, exercise classes, church. for somewhere for the local people to use and meet.Web: http://www.holbrookcc.co.ukTel: 01403 210550

West Sussex, England, United Kingdom

Highly experienced Change Analyst with a proven track record of change management, service management and process improvement. A collaborative team player with a strong customer focus and excellent attention to detail.

Crawley, West Sussex

• Key member of the Chubb Service Management team and also collaborate with multiple Support and Business leads on projects and in-depth investigations. Work with the Global ServiceNow team on testing upgrades and.
• Ensure all Incidents and Changes within the Data Centre are managed to meet the required levels of service. Provides service level reporting on services provided from the Data Centre against regionally agreed Service.
• Host Daily Morning meetings reviewing with management and support team managers overnight Incidents and escalations.
• Host Weekly CAB meetings to ensure changes are accurate, risk level correct and that the business impact has been reviewed and accepted.
• Provide support to Application Development and IT Security teams as required, ensuring a proactive approach to critical programmes / Applications.
• Ensure all required IT General Controls are in place and adhered to, and escalate to Management if gaps are identified.

Holbrook Primary School, Horsham, West Sussex

The Governing body is a body of volunteers that oversee the school and its environment, to ensure that the school is delivering to the government and local authority standards. it covers all aspects finance, staffing, and premises. I am on the premises committee ensuring the school and grounds are kept at a high level and improving, I am also chair of the.

Horsham, England, United Kingdom

Actively looking for new employment, Online training and reviewing Skills.

Bracknell, Berkshire

• Key member of the Hewlett Packard IT team managing the IT operations of Hewlett Packard Enterprise. Also participated in the diversification of HP into HP Inc. and HP Enterprises and operating with both organisations.
• Split voice and data processes on major project when Hewlett Packard separated into two corporations, Hewlett Packard Enterprise and HP Inc.
• Managed change, ensuring client stability with no service interruptions and full end use communications and ensured that our team met its 95% SLA target month on month.
• Enabled the correct SLA delivery of 95% to be met month on month, by maintaining centralised support and delivery documentation.
• Successfully worked with the development teams testing and user acceptance testing the HP CRM platform responsible for Incident and change management.
• Delivered traffic and costs date to the central Call Logging System team ensuring that traffic and cost reporting was delivered on time, which enabled our SLA of 95% to be met.

Sevenoaks / Home Worker

• Key member of a worldwide team (HP / BT Alliance Outsource) supporting and delivering voice and data services to both internal and external customers, this included Change Management, Service Management and service.
• Successfully worked on multiple Contact Centre projects, ensuring that the customised environment was installed and operated as specified by the customer.
• Led monthly reporting reviews with the client, reporting on incidents, change and projects.
• Ensured that the worldwide team were kept up to date and trained on all processes as they were updated.
• Change Manager on service delivery changes ensuring correct accurate and stable changes completed on time.
• Worked on new voice platform testing ensuring it met the specifications and then running UAT testing.

Bracknell, Bershire

Managing the EMEA TISL CDR call logging System. Vendor Manager for Equant operations system. Team member for HP / Compaq merger.

Slough, United Kingdom

I joined TISL as a field service engineer, installing Claire and Genesis CDR, call Logging systems across the entire country, building and Installation of hardware, installing and configuring the software for the customer as it was unique for each client. These systems were either standalone of networked on Novell, Windows 3.1 workgroup. I progressed to.

Leatherhead

Dixons Dorking & Leatherhead – Part Time Salesman

Gce'S- Math'S. Biology, English Language, English Literature, Geography, History, Integrated Science

Activities and Societies: Computer Study, Community Volunteering GCE's Math's Biology English Language English Literature Geography.

Education record

Primary School

Hotel, Motel, And Restaurant Management, Basic Level - Left Just Before Finishing

Hotel and Catering Management