PROFESSIONAL SUMMARYI am an experienced, flexible Business Continuity Support Analyst, degree qualified, with significant 3rd Line support experience. I am recognized for effectively supporting first and second line, QA, Development and DBA teams. I am a competent and confident problem solver and trouble shooter with good judgement on when to show initiative or escalate, ensuring challenging timelines can be met for internal or external clients. I am known as a conscientious, thorough team member with well over 10 years’ relevant background and strong knowledge of .NET Windows services and Web Service support. I also have expertise with SQL Server and multi-tiered applications, through my skills in collaborating, leading and working effectively with diverse project teams. TECHNICAL KNOWLEDGEOperating Systems: UNIX (Solaris, Sun/OS), .Net Platform, VM, Microsoft Office 2000, Microsoft Excel Marco, SDLC, Windows/SQL Server 2005/2008/2012/2016, Windows 10.Hardware: Sun, Unix Server, HP Printer, OCS, Memory, Scanners and other peripherals.Software: SSMS version 17/18, SSIS, Unix, Microsoft Office, Putty, Quality Centre, Remedy 5/6, PTS, ITSM 7, SCM Toolkit, Clearcase, Control-M, Business Objects Tool, Sybase, Frogs.Languages: PL/SQL, Store Procedure, UNIX Command, Business Objects, Shell Scripts, C#, JBOSSPERSONAL SKILLS• Extensive experience in all aspects of applications systems support• Extensive experience and query skills on SQL server and database related platforms• Expertise in all aspects of Software Development Cycles (SDLC) for applications systems tests/releases• Strong project skills with migrations and upgrades; Strong current technologies knowledge• Highly customer focused, delivering best business solutions; Effective systems administration skills• Strong team leadership and development skills; innovative problem solver; enjoys teamworking• Strong stakeholder rapport built from credibility in tech knowledge and speed to fix business issues