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@dimensiondata.com
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Mark Ma is listed as Senior Technical Support Engineer at ServiceNow, a with 5 employees, based in Greater Sydney Area, Australia. AeroLeads shows a work email signal at dimensiondata.com and a matched LinkedIn profile for Mark Ma.
Mark Ma previously worked as Technical Support Specialist Tier III at Ukg (Ultimate Kronos Group) and Group Senior Application and Database Engineer at Ntt Ltd.. Mark Ma holds Bachelor Of Computer Science, Software Development from University Of Wollongong.
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PROFESSIONAL SUMMARYI am an experienced, flexible Business Continuity Support Analyst, degree qualified, with significant 3rd Line support experience. I am recognized for effectively supporting first and second line, QA, Development and DBA teams. I am a competent and confident problem solver and trouble shooter with good judgement on when to show initiative or escalate, ensuring challenging timelines can be met for internal or external clients. I am known as a conscientious, thorough team member with well over 10 years’ relevant background and strong knowledge of .NET Windows services and Web Service support. I also have expertise with SQL Server and multi-tiered applications, through my skills in collaborating, leading and working effectively with diverse project teams. TECHNICAL KNOWLEDGEOperating Systems: UNIX (Solaris, Sun/OS), .Net Platform, VM, Microsoft Office 2000, Microsoft Excel Marco, SDLC, Windows/SQL Server 2005/2008/2012/2016, Windows 10.Hardware: Sun, Unix Server, HP Printer, OCS, Memory, Scanners and other peripherals.Software: SSMS version 17/18, SSIS, Unix, Microsoft Office, Putty, Quality Centre, Remedy 5/6, PTS, ITSM 7, SCM Toolkit, Clearcase, Control-M, Business Objects Tool, Sybase, Frogs.Languages: PL/SQL, Store Procedure, UNIX Command, Business Objects, Shell Scripts, C#, JBOSSPERSONAL SKILLS• Extensive experience in all aspects of applications systems support• Extensive experience and query skills on SQL server and database related platforms• Expertise in all aspects of Software Development Cycles (SDLC) for applications systems tests/releases• Strong project skills with migrations and upgrades; Strong current technologies knowledge• Highly customer focused, delivering best business solutions; Effective systems administration skills• Strong team leadership and development skills; innovative problem solver; enjoys teamworking• Strong stakeholder rapport built from credibility in tech knowledge and speed to fix business issues
Listed skills include Sql, Java, Xml, Mysql, and 11 others.
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Santa Clara, Ca, Us
Supporting various cloud based ServiceNow SM platform- Provide application and software support in a single tier support environment- Work on cases in timely manner SLA/OLA as well as identify software defect and work out solution with dev team per problem management
• Supporting HR/Payroll, time and attendance Application - Kronos Workforce Central as well as the InTouch Time Tracking Clock HW device.• Salesforce tickets/issues solving efficiency within SLA/OLA.• Setup in-house VM by using customer provided DB backup in order to reproduce client issues.• Using JIRA platform to collaborate with global dev engineer to recreate issues, identify application defects and generate patches for issue fix. • Create internal Knowledge Base articles on Salesforce for key issue solution, deliver internal knowledge transfer• Server Admin level investigation include DB performance tuning, report extract queries, load balancer and application server troubleshooting etc• Customer focus including help on system upgrade, patch installation, clock repair/exchange.
London, United Kingdom , Gb
Same position as below at Dimension Data. Company rebranded to be NTT Ltd due to acquisition
Bryanston, Johannesburg, Za
• SQL Server querying skills (PL/SQL) including tuning, indexing, extracting data for analysis.• Explore ETL workflow using SSIS package tool.• SQL server administration including maintenance plan, backup, restore, log shipping, transaction replication, AlwaysOn Availability Group management.• Server administrator skills against App, Biztalk and DB servers on Cloud platform.• BizTalk integrated related issue troubleshooting.• Tickets/issues solving efficiency within SLA/OLA.
Bryanston, Johannesburg, Za
• Tickets/issues solving efficiency • SQL Server admin skills involve running profiler to find the root cause of the issue and rectify.• Understand and maintain all applications, databases, and Biztalk servers. • Documentation problem solving KBs with team.
• Assisted first line support to help them with more difficult system or end user issues.• Focused on the development team side, encouraging them with challenges such as tuning system performance, coding Business Objects, SQL as well as with actions such as design, script, pre-release tests.• Documented change requests testing processes and presented to management for approval.• Coordinated and managed upgrades for any clients using an old version of software (Bond Adapt).• Logged user issues on time and identified root causes of issues from the JBOSS log or BO log.
• Organized and coordinated with development and foundation teams to complete all the development project releases that related to SPECTRAL Production system. • Involved in the whole SDLC lifecycle for any system release, including design, scripting, implementing including UAT, regression tests, management review and approvals before go-live to production. This also included documentation during each step of the SDLC process.• Attended to system improvement projects, including identifying system bugs, performance tuning, and doing code changes, testing (Unix Shell Scripts, and Sybase SQL Store Procedures).• Applied initiative and creativity when addressing production issues, quickly identifying root causes, investigating the logs and providing resolutions within tight timeframes.
Other employees you can reach at servicenow.com. View company contacts for 5 employees →
Rainer Hedemann
Colleague at ServicenowGreater Munich Metropolitan Area, Germany
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SE
Steve Emerson
Colleague at ServicenowLancaster, Pennsylvania, United States
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SV
Subha Veerapaneni
Colleague at ServicenowHyderabad, Telangana, India
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SC
Stacey Carr
Colleague at ServicenowSt Albans, England, United Kingdom
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TM
Tracey Martinez, Mba
Colleague at ServicenowNeptune Beach, Florida, United States
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MG
Martin Gudmundsen
Colleague at ServicenowOslo, Norway
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VP
Vandana P.
Colleague at ServicenowIndia
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NP
Nelson Pelisoli
Colleague at ServicenowUtrecht, Netherlands
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SS
Shahil Sabbag
Colleague at ServicenowWest Godavari, Andhra Pradesh, India
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DC
Dontavius C.
Colleague at ServicenowHouston, Texas, United States
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Quick answers generated from the profile data available on this page.
Mark Ma works for ServiceNow.
Mark Ma is listed as Senior Technical Support Engineer at ServiceNow.
AeroLeads has found 1 work email signal at @dimensiondata.com for Mark Ma at ServiceNow.
Mark Ma is based in Greater Sydney Area, Australia while working with ServiceNow.
Mark Ma has worked for Servicenow, Ukg (Ultimate Kronos Group), Ntt Ltd., Dimension Data, and Bond International Software, Inc..
Mark Ma's colleagues at ServiceNow include Rainer Hedemann, Steve Emerson, Subha Veerapaneni, Stacey Carr, and Tracey Martinez, Mba.
You can use AeroLeads to view verified contact signals for Mark Ma at ServiceNow, including work email, phone, and LinkedIn data when available.
Mark Ma holds Bachelor Of Computer Science, Software Development from University Of Wollongong.
Mark Ma is listed with skills including Sql, Java, Xml, Mysql, C#, Software Development, Microsoft Sql Server, and Linux.
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