Mark Mackey Email & Phone Number

Oak Ridge, Tennessee, United States

Knoxville, Tennessee, United States

Hired as systems SME to provide support of systems and infrastructure as well as provide backup to the lead IT Architect. Provide expertise and administration for all aspects of Office 365, Windows server farm, active directory and licensing along with the following:• Administer 8X8 Phone system by creating new sites, creating users, setting up ring groups, and setting up auto attendants• Administer Imprivata single sign on solution for doctors and nurses• Maintain Sectra PACs server which is used for mammography• Maintain PENRAD Imaging server which is used for radiology

Oak Ridge, Tennessee, United States

• Maintained DoD ADPII security clearance and DoD Common Access Card in order to meet position requirements.• Prepared and provided documentation, baseline scans, and manual STIG checklists for DIACAP/RMF ATO Audits, annual security reviews, and initial accreditation for systems• Validated baselines and security postures on managed systems utilizing DoD STIGs and SCAP scanner• Remediation of Windows server, Internet Explorer, IIS, and SQL findings• Monitored 100 Military Treatment Facilities running Open VMS and CacheJuly 2012 became the Information Assurance Officer (IAO). Duties include ensuring Authorization to Operate (ATO) documents are kept up to date. Work with Government Sponsor and auditors during Certification and Accreditation audits to ensure scans and manual checklists are completed in a timely manner. Works with Government Sponsor to ensure that computer assets are kept up to Department of Defense security standards. July 2011 became Team Lead of the CHCS Legacy Monitoring Center. Duties include receiving and responding to vacation requests from team members, being on call, maintaining team schedule, and emailing approved changes to policy and procedures to the team. Responsible in ensuring that all staff members are trained and tested to ensure core competency levels. Mandatory review of tickets and work reports for quality and procedural assurance checks.June 2008 became the Information Assurance Manager of the Downtime Reporting System (DRS). Duties include maintaining system security on 2 DRS servers running windows 2008 and 2 SQL servers running windows 2008. This is accomplished through review and installation of latest Microsoft patches, scanning the systems by running Security Content Automation Protocol (SCAP), reviewing manual checklists, and Assured Compliance Assessment Solution (ACAS) to ensure latest security findings are mitigated

Oak Ridge, Tennessee, United States

• Provided 1st and 2nd level software and hardware support on multiple retail point of sale systems• Supported Kronos timekeeper central• Support of multiple breads of routers, switches, and HUBs

Oak Ridge, Tennessee, United States

• Assisted Department of Energy with implementation of new procurement software• Performed software installation at remote sites and assisted in developing permanent solution to errors and conflicts that occurred during installation• Responded to high priory trouble requests submitted to the DOE helpdesk

Oak Ridge, Tennessee, United States