Highly experienced and innovative senior leader with a broad global business background focusing on operations, solutions management, re-engineering, technology, profitability and growth. I consider myself a big picture strategist and subject matter expert but also take great pride in new product design, implementation, and out of the box solutions that keep me energized and focused on collaborative solution setting, team building and customer satisfaction. I have been fortunate to have had a 30+ year career with two outstanding organizations that provided me with an ever changing responsibility list that included client relationships, staff management, facilities, P&L, budgeting, and off-shore operations for company, corporate and government businesses. I am proud to have consistently maintained an outstanding record of customer, employee and shareholder satisfaction. These organizations allowed me to build high levels of proficiency and strong, broad competencies. Expertise/strengths:• Highly qualified in employee recruiting, selection, training, team building and compensation • Skilled in contract negotiations, compliance & analysis - corporate, client & vendor perspectives• Proven success in Customer Service design, satisfaction and SLA metrics• Facilities expertise (site selection & design, build-out, hiring, ongoing growth & maintenance)• Extensive Operations, Sales and Account Management experience• Corporate Card reporting and compliance• Strong technical skills, including travel industry technology, accounting/back-office systems and global telephony solutions. These skills include sourcing, design & development, quality monitoring & calibration, global & regional reporting, consulting and change management Let's have a conversation on how I can support your organization!