SURESCRIPTS Customer Success Manager | 2020 – 2024Responsible for developing partnerships with Pharmacy Benefit Managers (PBM) and Healthcare Systems that align strategies and objectives to drive adoption and utilization of assigned portfolio of products.• Position Surescripts products and services to help customers navigate complex challenges of improving patient care while increasing the efficiency and experience of providers and staff. • Provide training and education as well as on-going consultation for products such as Electronic Prior Authorization, Real Time Prescription Benefit, Clinical Direct Messaging and Electronic Prescribing. • Improved Net Promoter Score (NPS) for four straight years as well as increasing adoption and utilization of products by over 10% each year. • Boosted customer engagement by coordinating pilot programs for new product launches, capturing critical insights to determine market strategies.• Effectively align with customers throughout implementation of Surescripts products to ensure adoption and utilization goals are achieved for both sides.• Partner cross functionally with Sales Executives, Product Specialists and Integration Analysts to develop an organized and strategic approach for customer engagements, guiding projects from kickoff through to successful go-live.• Engage in consistent proactive outreach with customers to build relationships and influence decisions that drive and utilization of Surescripts products.

Account Manager | 2014 – 2019 Responsible for the day-to-day relationship and management of Express Scripts and OptumRx PBM and Mail Order Pharmacy operations. • Develop and maintain effective client relationships with the understanding and expectation that I am the customer’s advocate within Surescripts and will drive issues to resolution.• Conduct on-site client visits to develop a thorough understanding of customer’s goals and services. Discuss how Surescripts can partner with them to improve patient outcomes and costs for their health plans customers. • Utilize CRM tools such as Salesforce, Highspot and Tableau for on-going monthly/quarterly reports to customers. Discuss trends in utilization as well as best practices for improving performance.• Educate Express Scripts and OptumRx on how Surescripts’ network and products will improve the patient and provider experience at the point of care. • Execute discovery calls with clients to assure customer satisfaction and to develop an understanding of their business development plan. • Partner with product innovation, EMR vendors and clients on weekly calls to review product performances, future opportunities and troubleshoot issues.

vRad (Virtual Radiologic) is a national radiology practice that provides radiology services for over 3,000 hospitals and imaging centers throughout the U.S. • Responsible for managing and supporting large revenue hospitals and radiology practices in assigned six-state territory.• Project manage all on-boarding activities for client implementation, including user training, information technology, payer analysis, and insurance enrollment. • Execute business reviews with key decision-makers to assure customer satisfaction and to develop a better understanding of their business and expectations. • Developed and implemented improvements for client retention through business reviews and achieved client retention of 98% and revenue goals of over 100%. • Provide SWOT analysis (strength, weakness, opportunity, threats) for assinged clients as well as forecast revenue growth, retention and margins.

• Drive, track and monitor internal project activities to identify risks and resolve technical issues to ensure project deliverables are completed by scheduled launch date. • Led implementation team in driving efficiency initiatives that resulted in reducing the implementation process for new clients by 20%.• Reduced client turnover by over 10% for three consecutive years. • Meet with clients to establish personal relationships that drive client implementations and reduce turnover.