Mark Mandrell Email & Phone Number

Missouri, United States

Greater St. Louis Area

Greater St. Louis Area

Greater St. Louis Area

St. Louis, Mo

Lead and manage development and deployment of enterprise-level software systems for Integrated Farming Systems. Identify solutions, and define requirements for IT program platform development.

Greater St. Louis Area

Lead and manage development and deployment of enterprise-level software systems for Integrated Farming Systems. Identify solutions, and define requirements for IT program platform development.

• Provided process and data analysis for IntelliScan project at Monsanto.• Worked on site with Monsanto and coordinated data and requirements back to development team in Minnesota.• Provided detailed analytics back to business stakeholders.• Coordinated data issue resolution between 3 separate entities.

The Technology Development group is tasked with creating value for the end customer that can be delivered to by the sales force. The Agri-Services is a multi-phase project to deliver value to the farmer by combining Monsanto science with remote sensing technologies. Phase 1 of this project involved delivering customized, professionally printed and bound books containing satellite imagery taken of their fields during the growing season.

IT Application Lead for E-Commerce customer-facing portal. The project is the primary source for product ordering for the corporate dealer network and sustains $3 billion in sales a year. Primary responsibilities included manageing a team of project managers and business analysts to ensure application development and delivery.Led a team of project managers, business analysts and contract staff who are responsible for multiple business projects ranging from small to enterprise customer-facing applications.Successfully developed a results-driven team through the proper selection, training, motivating, mentoring, career planning of junior staff members with succession planning and team building. Contributed to annual departmental budget through detailed evaluation and forecasting of resource needs against defined business goals and initiatives.Initiated and implemented an enterprise, cross functional initiative of migrating legacy custom-built (ASP/Oracle) portal system to SAP Netweaver Portal platform.Developed formal policies and procedures to enable strong external customer relations while overcoming customer performance issues. Incorporating quality delivery methods, worked with external customers to ensure project delivery with budget and time constraints.Created internal service level agreements for capacity & performance planning. Mapped key business dates and trended usage data to anticipate and monitor user loads to ensure 24/7 system performance. Such SLA's have become a key element to current Monsanto's enterprise system delivery methods.Profiled multi-year unplanned outages for the external portal and built a risk evaluation process which is used within Enterprise IT to help identify and mitigate risks prior to key business delivery dates.

IT Support Lead for external dealer portal environment. Managed support analysts and help desk personnel.Led a team of analysts and help desk staff who supported a dealer portal environment with a 8000-person external user base.Successfully provided 24/7 support of external facing dealer portal. Successfully created the 3rd level support desk for external users.Improved the procedures for the promotion of software applications into the production environment.Implemented code freezes to help to stabilize the environment for the users.Partnered with the business to implement weekly content releases to allow the business to adapt to new release schedules. Successfully evaluated and defined the appropriate capacity of the corporate online ordering system during max ordering season. By trending data from the previous year's traffic and collaborating with the development team, identified and remediated bottlenecks in the system to ensure effective peak-season product ordering.Partnered with business to form a project evaluation committee to evaluate priorities and to achieve key business milestones.

for external dealer portal applications. Lead analyst on a key project that introduced customer ordering to the dealer network. Facilitated business review meetings with SME's.Utilized all aspects of the SDLC.Supported Unit Testing and User Acceptance Testing with the QA Team.Developed Business Requirements documents and Business Process Models.

Developed new applications and made modifications to existing applications to a custom portal environment. Gathered requirements and generated screen mockups from the business users. Developed code and writing test cases for the end users for integration testing. Work included:Application design and development.Database development.User requirement gathering.Test Case development.SOFTWARE ENGINEERING

Comercial Graphics-Design

Education record