Sr Business Systems Analyst supporting ServiceNow Legal ITProvide Legal IT support using ServiceNow platform to create and support Legal Service Request Applications.Stock Preclearance RequestsVendor Risk ManagementContract Management integration with ApttusContract Analytics integration with SealUtilize Surf production and sub-prod environments to investigate, troubleshoot, and validate operational issues and updates. Work with Surf Admins to apply data fixes and process change management requests.Engage with Legal Team to gather requirements for Legal suite of applications, collaborate on User Acceptance activities, and provide incident management and resolution, and support change management activities.

Sr IT Business Analyst for Cisco Incubation ServicesBusiness analysis and Operational Support for the Cisco divestiture of Video Service Products to purchasing company. Day to Day Operations Support for Deal and Order Management for Cisco Commerce Workspace (CCW)Issue Resolution, system monitoring, tracking and reportingPlanning and Implementation activities for fully transitioning products to new owner Deal & Order Management System.

University IT - ServiceNowSr Business Analyst supporting University IT with ServiceNow implementationsBusiness Analysis and support for Stanford University IT Service Management team Requirements gathering and coordination for ServiceNow Service Portal adoption across campus partners and IT teamsMigration project for Grad School of Business Media Solutions Requests from Google Forms to ServiceNow – document requirements, work with dev on implementation and User Acceptance Testing with StakeholdersData Center project for Stakeholder Requests for managing tasks and workflow related to StruxtureWare Data Center Changes Service Desk Cisco UCCE integration with ServiceNow Service Portal Agile Scrum methodology

Sr Business Analyst for SMB eCommerce projects.Business Analysis and support for Symantec eCommerce for Small Business Products. Requirements gathering and coordination for eCommerce platform upgrades between business team and developmentSolution Design Documentation and project sprint activities for on-boarding software products to subscription model.Documentation for User experience updates to Product Pages, Cart/Checkout Pages, Buy/Amend/Renewal workflows, and Renewal Email Notifications Zuora eCommerce cloud platform integration for product roadmap to eCommerceAgile Scrum, Jira Stories, Confluence Collaboration, Eloqua Marketing

Sr Business Analyst supporting Customer Service Business GroupBusiness Analysis and support for several projects supporting the Customer Service Business Group (CSBG).Business Requirements and Functional Specification for a new Technical Training Credit Management application. Project management and business analysis support through to implementation.Business Requirements and Functional Specification for Active Drawings & Schematics (ADS), an application used to provide access to product BOM and drawings/schematics for customer support and maintenance activities.ServiceNow Migration - Managed the business impacts and team coordination for the transition to ServiceNow for Production Support Incident Management.Production Support - Managed the day-to-day production support case assignments through ServiceNow, weekly / quarterly metrics, KPI tracking and presentation.Win 10 and Office 2016 Migration planning, project management and problem resolution support.

Sr Business Analyst supporting Legal and Equity Management ProjectsBusiness Analysis and support for several projects supporting the Legal and Global Equity teams.Gather and document system requirements and business process flow for Global Equity tracker automation project. Document data sources (Workday, ETRADE, ADP) and data extracts used for compiling Stock Transactions and Tax calculations. Collaborate with business stakeholders and integration team to propose solution options to meet upcoming transition to revised vesting period and required taxation calculations for equity vesting. PayPal post-split data cleanup project to remediate system records per legal guidelines. Work with eBay Litigation team to provide Analysis and Discovery documentation for records that eBay is legally obligated to remove as a result of company split.

Business analysis and support for the Cisco eCommerce Portal - Cisco Commerce Workspace (CCW) Configurator. The eCommerce partner portal application is replacing existing legacy tools to enable integrated Quote to Order system. Portal has grown from $3.0B per quarter in FY12 to $10B per quarter in FY14, and targeted growth to $50+B for FY15. Analyze, prioritize and document business and functional specifications for eCommerce project release deliverables. Use Case Documentation, UAT and Release ManagementRegional/Localization/Multi-Language Feature EnhancementsFederal/Trade Agreement Act Compliance EnhancementsProduct Search and UI EnhancementsProject Lead for Large Scale UI Message Localization – Managed Cross Functional project to standardize and apply localization to over 11K Product Configuration Instructional messages.Reduced 11K unique messages to 1500 by applying standardization and re-useImproved efficiency, Reduced Maintenance and Support

Supporting Symantec Account on the PartnerNet Project TeamSenior Business Analyst - for the period 03/01-06/10 noted below, the experience spans corporate organizational transitions (merger & IT outsourcing) within the same department.11/08 - 06/10, Hewlett Packard (Outsourced Symantec IT Dept) Mountain View, CA, Sr Business Analyst and Product Management supporting the Symantec Account, Portal and eCommerce Applications.7/05- 10/08, Symantec (VERITAS Merger) Mountain View, CA - Senior Business Analyst and Product Management for Symantec IT Portal and eCommerce Group - Partner Systems team3/01- 7/05, VERITAS Software, Mountain View, CA, Sr. Business Analyst for VERITAS eBusiness team. Delivered Web-based solutions for the Channel Marketing organization including Symantec Partner Portal (PartnerNet). The PartnerNet system is a complex and secure global channel site which includes unique content for 13 languages, 230 countries, and 20 Partner Types supporting over 160K registered users.Work closely with Business and On & Off-Shore Dev teams to gather and refine Requirements, validate design and deliverables, and provide training and support for the Symantec Partner Portal (Channel Marketing - Partner Site). Manage Enhancement, UAT and Operations Support activityLead Business Analyst for Content Management System, Application UI, Registration and Profile Administration, Permission based Search, Content Localization and Interface/Integration components.Content Management requirements specification, validation and training using Interwoven Teamsite.PartnerNet Re-Architecture following Symantec/VERITAS merger

Senior Business Analyst - for the period 03/01-06/10 noted below, the experience spans corporate organizational transitions (merger & IT outsourcing) within the same department.11/08 - 06/10, Hewlett Packard (Outsourced Symantec IT Dept) Mountain View, CA, Sr Business Analyst and Product Management supporting the Symantec Account, Portal and eCommerce Applications.7/05- 10/08, Symantec (VERITAS Merger) Mountain View, CA - Senior Business Analyst and Product Management for Symantec IT Portal and eCommerce Group - Partner Systems team3/01- 7/05, VERITAS Software, Mountain View, CA, Sr. Business Analyst for VERITAS eBusiness team. Delivered Web-based solutions for the Channel Marketing organization including Symantec Partner Portal (PartnerNet). The PartnerNet system is a complex and secure global channel site which includes unique content for 13 languages, 230 countries, and 20 Partner Types supporting over 160K registered users.Work closely with Business and On & Off-Shore Dev teams to gather and refine Requirements, validate design and deliverables, and provide training and support for the Symantec Partner Portal (Channel Marketing - Partner Site). Manage Enhancement, UAT and Operations Support activityLead Business Analyst for Content Management System, Application UI, Registration and Profile Administration, Permission based Search, Content Localization and Interface/Integration components.Content Management requirements specification, validation and training using Interwoven Teamsite.PartnerNet Re-Architecture following Symantec/VERITAS merger

Sr Sales Consultant - eCRM Applications Sr. Sales Consultant for Broadbase eCRM application suites for E-Marketing, E-Service, and E-Commerce solutions.Sales support and product demonstrations for Broadbase web-based suite of Data Mart, Analytics, Marketing and Customer Service automation eCRM solutions. Product features include integrated ETL, OLAP, Workflow Automation components utilizing ODBC, Java, XML and ActiveX technologies.Communicate Technical and Business Value propositions for solutions to key customer accountsSales Support and Product Demonstration in customer pre-sales activities Customized demonstration preparation and presentationsTechnical and Functional RFP responseProof of Concept implementations

Sr Business Analyst and Marketing Support for Marketing Information Products5/98 - 4/00, Sr Business Analyst - Data Warehousing and Decision Support Services Lead Analyst for a series of Visa Infrastructure Modernization Projects including Visa Information Strategy, Decision Support Services, Consolidated Merchant Database, and Information Center ModernizationDeveloped Information Strategy Proposals and Business Cases Business Objectives for worldwide Visa Information Reporting systemResearch and Analysis of Data Warehousing and Data Mart RequirementsData Cleansing and Enrichment RequirementsMerchant Database Consolidation Proposal and RequirementsOLAP Tools analysis (web and client/server)Decision Support Application Prototype Design and Test8/94 - 5/98, Business Analyst - Marketing Information Products Product Management for Windows/OLAP based Marketing Information products for Visa Member banks (VisaVue). Responsibilities included business and technical leadership for requirement specification, product design and development, system and user acceptance testing, user documentation and training, and support to regional marketing and sales activities.Proposal and Business Case DevelopmentBusiness and Technical Requirements for new Marketing Information Products and product support systemsCustom OLAP interface design specificationsCoordinate with Visa Regional Marketing and Member banks for pilot, rollout, product migration, and marketing activities.Product Presentations, Training, and Customer Support