Pubs, restaurants, shops, hotels and even medical or care venues have all benefitted from working with the Service Monitor Group. Our dedication to identifying exactly what is at the heart of delivering customer service excellence and then measuring adherance to this allows operators to target postivie change programmes.Whether we use mystery customers, on-site face-to-face interviews, online surveys or focus groups the objectives are always the same - identify improvments that will… Show more Pubs, restaurants, shops, hotels and even medical or care venues have all benefitted from working with the Service Monitor Group. Our dedication to identifying exactly what is at the heart of delivering customer service excellence and then measuring adherance to this allows operators to target postivie change programmes.Whether we use mystery customers, on-site face-to-face interviews, online surveys or focus groups the objectives are always the same - identify improvments that will have the biggest impact on the customer experience, their loyalty and ultimately your bottom line! Show less

Responsible for Berni & Chef & Brewer Hotels, Pastifcio and Old Orleans restaurants.

Corporate and leisure breaks marketing.