Lead the Product Management team that solves complex business challenges across all lines of business (sales, marketing, operational, servicing, support) via technology innovation and business process re-engineering. Drive the strategy and highly customized delivery of the following COE technology solutions:- Salesforce (Sales Cloud, Service Cloud, Experience Cloud)- Marketing Cloud (Email, SMS, Push)- Personalization (Interaction Studio, Pendo) - Enterprise Data Management (Warehousing, Vaulting, Fulfillment)- Web Development (Contentful) - Omnichannel Technology (Five9 Voice & IVR, Virtual Assistant, Chat, SMS, Secure Messaging)- Enterprise Solutions (Automation Anywhere, DocuSign, Formstack, Tableau)

Facilitate Salesforce and MarTech implementations to support acquired and growing business verticals

- Performed targeted consulting reviews primarily for servicing & operations business units with a focus on implementing digital solutions that improve both the client experience and operational efficiency - Built the workflow and process to support enterprise bonus and compensation review

BA team lead in the Office of the CEO with a focus on:- Enterprise sales and servicing reporting to support 20+ business units- Managing enterprise workflows built in K2 (Job Requisitions, Credit Approvals, Weekly Planners, etc.)- Continuous process improvements- Economic modeling to support contract negotiations

Client facing asset management lead with a focus on data analytics and process automation to support asset conversions

Created a Data Analytics work stream that supported opportunity management tableau reporting, macro-based excel automations, and streamlining the status tracking of client deliverables.

Responsible for forecasting Personal Injury Protection (PIP) private passenger automobile insurance liabilities using advanced statistical modeling and trend analysis