Ranjith Kumar Email & Phone Number

Bengaluru, Karnataka, India

Leading a diverse team of cloud operations (NOC), Platform team and full-stack software developers. My focus is on optimizing processes, enhancing developer experience, and ensuring efficient incident, change, and RCA management.• Cloud Transformation: Transformation of traditional NOC operations to operate in cloud, streamlining service management areas and improving scalability.• Developer Experience: Deliver platform products related to security policy engines, performance load… Show more Leading a diverse team of cloud operations (NOC), Platform team and full-stack software developers. My focus is on optimizing processes, enhancing developer experience, and ensuring efficient incident, change, and RCA management.• Cloud Transformation: Transformation of traditional NOC operations to operate in cloud, streamlining service management areas and improving scalability.• Developer Experience: Deliver platform products related to security policy engines, performance load testing, and support metrics, emphasizing self-service and automation.• Support Organization: Establish a robust developer support organization across the entire platform, collaborating closely with vendors to define KPIs and SLAs.• Visibility and Security: Create centralized visibility for incidents and security policy enforcement, ensuring organizational awareness and compliance. Show less

Bengaluru, Karnataka, India

Data center management ensuring stability, risk reduction, and high availability across storage, compute, network, tools, and patching. Maintenance and upgrade of critical infrastructure resources, enhancing overall performance.Establishment of 24x7 seamless operations for the Intuit Operations Center (NOC) with 12 x 7 from India, with focus on incident, change, and problem management operations.Ensured rigorous adherence to ITIL practices, optimizing service delivery and incident… Show more Data center management ensuring stability, risk reduction, and high availability across storage, compute, network, tools, and patching. Maintenance and upgrade of critical infrastructure resources, enhancing overall performance.Establishment of 24x7 seamless operations for the Intuit Operations Center (NOC) with 12 x 7 from India, with focus on incident, change, and problem management operations.Ensured rigorous adherence to ITIL practices, optimizing service delivery and incident management.Orchestrated the seamless decommissioning of data centers, facilitating a smooth transition to cloud-based services.Prioritization of operational excellence and change management.Vendor relationships, KPI and SLA management. Show less

Chennai, Tamil Nadu, India

Manager - Tower Operations Center• Formed and led a team of 64 engineers to manage 24/7 TOC operations.• Focused on monitoring, triaging, and providing incident trend analysis.• Conducted daily monitoring of open cases, identifying root causes.• Designed training modules for partners and enforced Service Level Agreements (SLAs).• Contributed to internal audits as part of a collaborative team.

Bengaluru, Karnataka, India

HP GCCB (Global Competency Center Bangalore) provides Level 2 remote technical support on Storage, Compute, Network, Microsoft support and HPUX.• Responsible for smooth knowledge transfer processes for new tech support business from the US to Bangalore.• Conducted skill assessments, identified gaps, and implemented targeted training programs.• Collaborated with the Global Learning and Delivery team to facilitate technical training and certifications.• Played a pivotal role… Show more HP GCCB (Global Competency Center Bangalore) provides Level 2 remote technical support on Storage, Compute, Network, Microsoft support and HPUX.• Responsible for smooth knowledge transfer processes for new tech support business from the US to Bangalore.• Conducted skill assessments, identified gaps, and implemented targeted training programs.• Collaborated with the Global Learning and Delivery team to facilitate technical training and certifications.• Played a pivotal role in fostering cross-functional collaboration within the organization. Show less

Bengaluru, Karnataka, India

Bengaluru, Karnataka, India

Xerox India Ltd. provides sales and service support to the customers on various printing solutions including office automation products like printers, MFPs, Large Format printers.Ensuring timely service delivery, customer satisfaction, and efficient inventory management. Analyzing data to drive preventive measures and enhance performance.Train and manage technical representative team (ASP) in Xerox office automation products

Chennai, Tamil Nadu, India

ASP to Hewlett Packard.Worked as Customer Support Engineer & Technical ManagerAs a Service Center Manager, I am responsible for achieving key performance metrics, including Turnaround Time (TAT), Cost of Repair, and Customer Satisfaction. My focus is on minimizing re-repair instances and optimizing spare parts usage.Consistently achieving high scores in the Business Fundamental Table (BFT) and Service Level Agreements (SLAs).Analyzing and developing methodologies to overcome… Show more ASP to Hewlett Packard.Worked as Customer Support Engineer & Technical ManagerAs a Service Center Manager, I am responsible for achieving key performance metrics, including Turnaround Time (TAT), Cost of Repair, and Customer Satisfaction. My focus is on minimizing re-repair instances and optimizing spare parts usage.Consistently achieving high scores in the Business Fundamental Table (BFT) and Service Level Agreements (SLAs).Analyzing and developing methodologies to overcome re-repair challenges, enhancing overall service efficiency. Overseeing service center activities, including preventive maintenance, service call procedures, and cross-product planning and execution. Show less

Bachelor'S Degree, Electrical And Electronics Engineering

Masters, Business Administration, Management And Operations