Mark Mcdonald Email & Phone Number

Wantirna South, Vic, Au

Scoresby, Victoria, Australia

Providing technical support and advice to customersAssist with answering phones and responding to customer enquiriesAssist with web based and customer email enquiriesAssist with service agent administrational tasks as requiredLiaise with the engineering / product development department regarding product specific issuesComply with policies, procedures and instructions in the policies and procedures manual for workplace health and safetyComplete any and all other tasks as… Show more Providing technical support and advice to customersAssist with answering phones and responding to customer enquiriesAssist with web based and customer email enquiriesAssist with service agent administrational tasks as requiredLiaise with the engineering / product development department regarding product specific issuesComply with policies, procedures and instructions in the policies and procedures manual for workplace health and safetyComplete any and all other tasks as required Show less

Provide customer service excellence to consumers, MCA and other internaland external customersBe actively logged in, ensuring consumers are responded to in a timely,efficient and professional mannerDisplay a sense of urgency towards all customer enquiriesStrive for first contact resolutionProvide product information and technical assistanceBook Service jobs when unable to solve technical issues over the phoneWork with other areas of the MCCC and Miele as required… Show more Provide customer service excellence to consumers, MCA and other internaland external customersBe actively logged in, ensuring consumers are responded to in a timely,efficient and professional mannerDisplay a sense of urgency towards all customer enquiriesStrive for first contact resolutionProvide product information and technical assistanceBook Service jobs when unable to solve technical issues over the phoneWork with other areas of the MCCC and Miele as required ensuring all tasksare completed accuratelyDevelop ongoing dialogue with internal and external customers to obtain anunderstanding of their needsRespond to customer escalations and compliments on behalf of thebusinessProactively maintain an up-to-date knowledge of all Miele products andservices to ensure a superior experience for our consumersAdhere to all Miele policiesOther duties as required Show less

Finding solutions for customers who are waiting on deliveries. Liaising with third party couriers to see where stock is. Maintained knowledge of products and services. Processed credit request from customers. Dealt with a high volume of complaint calls.

Maintained a high level of customer service that focused heavily on both the client and the subcontractor’s needs and requirements. Coordinated and executed daily, client orders in a timely manner. Methodically selected and allocated the most suitable subcontractors for daily client orders.

Provided support and guidance to the sales team by processing customer inbound calls and emails. Investigated credit requests and then processed credits. Managed all cancellation requests and grew the client retention. Produced a quality proactive resign campaign.

Located and identified debtors and defendants in order to process summons. Prepared extensive reports for clients to inform them of the probability of recovery. Delivered summons and swore statutory declarations.

Managed the relationships between Zurich and major transportation companies. Processing of claims and settlements of third parties.

Processed and managed motor claims. Represented IAG at mitigation hearings. Negotiated with third party solicitors.