Sr. Manager responsible for Fraud, AML, Payments, and Responsible Gaming for one of the leading Online Casino Brands in the world, Kindred Group plc (under the Unibet brand). Promoted from Operations Manager to Head of Risk Operations in January 2022. Key accomplishments include:• Built and scaled an operational risk team from 4 to 25 employees.• Key Stakeholder in launching the Unibet brand in 4 emerging markets (Virginia, Iowa, Arizona and Ontario).• Introduced automated… Show more Sr. Manager responsible for Fraud, AML, Payments, and Responsible Gaming for one of the leading Online Casino Brands in the world, Kindred Group plc (under the Unibet brand). Promoted from Operations Manager to Head of Risk Operations in January 2022. Key accomplishments include:• Built and scaled an operational risk team from 4 to 25 employees.• Key Stakeholder in launching the Unibet brand in 4 emerging markets (Virginia, Iowa, Arizona and Ontario).• Introduced automated withdrawals to our player base in 2022, improving average processing times from 4 hours+ to under 30 minutes, with over 85% of all withdrawals processed without human intervention.• Reduced Chargeback losses by over 23% through a mitigation plan that included the use of enhanced fraud rules, AVS filters and the creation of a dedicated Chargeback role.• Served as the MLRO (Money Laundering Risk Officer) for the Ontario Market and built a successful AML Program in one of the most challenging regulatory landscapes in the world. Oversaw AML audits which resulted in an overall rating of ‘Substantially Compliant’.• Designed and developed Unibet’s Responsible Gaming Program in North America. Show less

Managed a financial crimes team supporting the Pennsylvania market for the 4th largest bank in the US. Led a team of 10 investigators, tasked with ensuring regulatory compliance with a focus on fraud mitigation and identifying operational risks. Key accomplishments included:• Designed the ‘Suspicious Activity Reporting Guidance’ for the External Fraud Investigations team, which was comprised of over 300 investigators.• Developed the departmental template which was utilized to… Show more Managed a financial crimes team supporting the Pennsylvania market for the 4th largest bank in the US. Led a team of 10 investigators, tasked with ensuring regulatory compliance with a focus on fraud mitigation and identifying operational risks. Key accomplishments included:• Designed the ‘Suspicious Activity Reporting Guidance’ for the External Fraud Investigations team, which was comprised of over 300 investigators.• Developed the departmental template which was utilized to communicate large losses (i.e. $50k +) to the senior management teams while identifying key operational risks and mitigation recommendations.• Approved over 4,000 SAR’s and oversaw many complicated, highly confidential fraud investigations.• Managed a high performing team with no turnover during my tenure that consistently scored among the top teams based on various quality control metrics (case volumes, average completion times, error rates, etc.). Show less

Rapidly respond and manage any/all reports of suspicious activity to include, but not limited to: - External Fraud such as Check, ACH, Debit Card, ATM, ID Theft, Wire, Unjust Enrichment, Elder Financial Abuse, etc. - Internal Fraud such as Embezzlement, ID Theft, etc. - Loan Fraud to encompass Commercial Loans, Mortgages and Consumer Loans - Cyber Fraud such as Account Takeover, Wire Fraud, Phishing, SMSishing, etc.Prepare Suspicious Activity Reports in… Show more Rapidly respond and manage any/all reports of suspicious activity to include, but not limited to: - External Fraud such as Check, ACH, Debit Card, ATM, ID Theft, Wire, Unjust Enrichment, Elder Financial Abuse, etc. - Internal Fraud such as Embezzlement, ID Theft, etc. - Loan Fraud to encompass Commercial Loans, Mortgages and Consumer Loans - Cyber Fraud such as Account Takeover, Wire Fraud, Phishing, SMSishing, etc.Prepare Suspicious Activity Reports in full compliance with BSA. Refer cases to law enforcement to include full file preparation and case summary reports.Attend and testify at criminal/civil hearings.Conduct root cause analysis and identify fraud mitigation strategies.Build relationships with internal and external business partners and industry peers to facilitate information-sharing opportunities and identification of fraud trends.Review and analyze report data to identify fraud, organized crime rings and trending.Create and deliver fraud awareness training to business partners and customers as requested. Show less

Responsible for the efficient and effective operation of all security functions for Fulton Bank of New Jersey. Investigates and resolves all fraudulent / criminal activity perpetrated within the region. Ensures all requirements of the Bank Protection Act are fulfilled. Responsible for the effective management of Physical Security equipment and systems. Supervises the daily activities within the Security Department. Oversight of the filing of Suspicious Activity Reports .

Investigates bank fraud and suspicious activity in an effort to minimize exposure and limit liability throughout 75 local branches.Establishes strong, symbiotic relationships with the local authorities to assist in their investigations and recover losses incurred through fraud perpetrated against The Bank.Acts as the Reg E - Point of Sale investigative specialist for Fulton Financial Corporation.Conducts new hire orientations, develops corporate security policies and… Show more Investigates bank fraud and suspicious activity in an effort to minimize exposure and limit liability throughout 75 local branches.Establishes strong, symbiotic relationships with the local authorities to assist in their investigations and recover losses incurred through fraud perpetrated against The Bank.Acts as the Reg E - Point of Sale investigative specialist for Fulton Financial Corporation.Conducts new hire orientations, develops corporate security policies and training branch management on the latest fraud prevention techniques Show less