Mark Mcmanus Email & Phone Number

Chichester, England, United Kingdom

I lead volunteer conservation work parties and work with landowners to advise and help promote, restore and enhance priority habitats that make up the wildlife corridors around Chichester. These provide the vital links between the South Downs National Park and Chichester Harbour for key species such as Barn Owls, Dormouse, Water Voles and rare bat species.

The Knepp Estate is an amazing and wonderful place for nature! Here I use my specialist wildlife knowledge to lead groups of up to 12 people around the estate on foot and in all terrain vehicles. I take groups 'off piste' so to speak, along hidden trails and footpaths and show them the various species that live here, including rare birds like Turtle Doves.

I provided an on site presence on seven of the heathlands that are within the South Downs National Park. This included regular public engagement and outreach to the local users and wider community including leading guided walks and working with partner organisations such as the MOD.

For anyone interested in nature then the RSPB's Pulborough Brooks reserve is a fantastic place to visit. I was part of the small warden team which maintains the reserve, including priority habitats such as wet grassland and heathland. I led and supervised the volunteer work parties and used my skills with various tools and machinery, including chain saws.

Slough, United Kingdom

A key member of the pre-sales Enterprise ICT Service Architect team, I specialised in providing managed service support designs and associated pricing for complex and large opportunities. These consisted of multi-tower products for Telefonica O2 customers and therefore often necessitated bespoke service design proposals. As a strategic element of the bid.

Newbury

Working within the Vodafone Enterprise Service Design team, I single-handedly provided the Vodafone sales team with the necessary management governance and support for large UC bid proposals involving Avaya solutions, including RFI/RFP responses and support pricing for their many customers. Requests ranged from break/fix type support through to full.

Weybridge/Leatherhead

During my time at Verint I was accountable for the support contracts of a number of Verint's largest EMEA customers (RBS, Centrica and BT to name but a few) and partners (Vodafone, Sabio etc). I achieved this by managing virtual teams of operations staff to work together when and where required. The role involved providing SLA performance data, informing.

London, United Kingdom

Responsible for driving service and sales revenues within a number of legacy dormant and active accounts. Selling Avaya and Cisco product into these accounts.

Guildford, United Kingdom

Responsible for the sales and support account management for a number of large multinational EMEA accounts whilst working within the Major Accounts team. This included a managed service support contract with JP Morgan Chase which was Avaya's largest EMEA customer at the time. Was consistently over target making four straight Achievers Club trips at.

Farnborough

Assisted and provided support and guidance in order to win new and existing customer sales. I designed Definity system configurations, gave presentations to customers and chaired meetings to provide technical responses to customer questions during sales negotiations. During this period I was nominated by the UK sales team to attend the annual Achievers.

Farnborough

I was initially employed to help set up AT&T's first technical help desk facility in the UK. Starting off in an original team of 3 we gave technical mentoring to other field engineers on site and also directly to customers in relation to the Definity PABX/ACD product. In those early days I helped to grow this team into what today has become Avaya's.

PABX/ACD installation and maintenance as per previous role after merger.

London

Responsible for maintaining the PABX networks of Hertfordshire Police, Hounslow Borough Council and Honeywell Bull amongst many other large customers in London and the south east.

Higher Tec Electronics Engineering

Education record