Mark Mcmanus Email & Phone Number

Chichester, England, United Kingdom

I lead volunteer conservation work parties and work with landowners to advise and help promote, restore and enhance priority habitats that make up the wildlife corridors around Chichester. These provide the vital links between the South Downs National Park and Chichester Harbour for key species such as Barn Owls, Dormouse, Water Voles and rare bat species.

The Knepp Estate is an amazing and wonderful place for nature! Here I use my specialist wildlife knowledge to lead groups of up to 12 people around the estate on foot and in all terrain vehicles. I take groups 'off piste' so to speak, along hidden trails and footpaths and show them the various species that live here, including rare birds like Turtle Doves and Nightingales and butterflies such as the Purple Emperor. I am passionate about nature and I always try to explain the ecology and ethos of Knepp in easy to understand terms, including the recent successful White Stork and Beaver reintroduction projects and how these animals and all the other large herbivores fit into the landscape and show how the countryside environment can benefit if it is given the chance. I absolutely love working at Knepp!

I provided an on site presence on seven of the heathlands that are within the South Downs National Park. This included regular public engagement and outreach to the local users and wider community including leading guided walks and working with partner organisations such as the MOD.

For anyone interested in nature then the RSPB's Pulborough Brooks reserve is a fantastic place to visit. I was part of the small warden team which maintains the reserve, including priority habitats such as wet grassland and heathland. I led and supervised the volunteer work parties and used my skills with various tools and machinery, including chain saws for tree felling, and brush-cutters and clearing saws for controlling scrub to enable the optimal breeding conditions for birds such as Lapwing and Redshank. I also have specialist knowledge of birds and other wildlife which I used to help set up and carry out surveys for birds, butterflies and mammals which live on the reserve. I also loved engaging with the public who visit the reserve and sharing my passion and knowledge about the work that the RSPB do and more importantly why it is done. I also wrote a regular blog on the RSPB's community website where I explained the work carried out for the benefit of nature.

Slough, United Kingdom

A key member of the pre-sales Enterprise ICT Service Architect team, I specialised in providing managed service support designs and associated pricing for complex and large opportunities. These consisted of multi-tower products for Telefonica O2 customers and therefore often necessitated bespoke service design proposals. As a strategic element of the bid team I managed the necessary bid support navigation through several governance quality gates on behalf of the sales teams. My role included managing virtual teams and ensuring that important internal stakeholders were consulted and informed, including Transition Management, Service Delivery Management and Project Delivery management teams so that service designs were deliverable and met customer expectations.

Newbury

Working within the Vodafone Enterprise Service Design team, I single-handedly provided the Vodafone sales team with the necessary management governance and support for large UC bid proposals involving Avaya solutions, including RFI/RFP responses and support pricing for their many customers. Requests ranged from break/fix type support through to full managed service opportunities including additional assured services in line with current ITIL methodology, for both existing customer renewals and new business opportunities. I have led virtual teams consisting of Sales, Contracts, Operations and Transition personnel in order to bring together solutions that meet customer's exact requirements quickly and effectively.

Weybridge/Leatherhead

During my time at Verint I was accountable for the support contracts of a number of Verint's largest EMEA customers (RBS, Centrica and BT to name but a few) and partners (Vodafone, Sabio etc). I achieved this by managing virtual teams of operations staff to work together when and where required. The role involved providing SLA performance data, informing the customer on new product releases, managing fault incidents through to resolution, creating clear communication channels, running issue logs, occasional Project Management and generally assisting and providing a single point of escalation between Verint and these important customers through regular service review meetings. I also proactively looked at ways to allow customers to become more self sufficient with the support of the Verint product range within their environment and concentrated heavily on making sure that customers were referenceable and were paying invoices in a timely manner. My personal objectives were around giving the customer great value for money and exceeding expectations when it comes to support of their investment. This is something I've done throughout my career in one guise or another in support, pre-sales and also sales/service account management roles.

London, United Kingdom

Responsible for driving service and sales revenues within a number of legacy dormant and active accounts. Selling Avaya and Cisco product into these accounts.

Guildford, United Kingdom

Responsible for the sales and support account management for a number of large multinational EMEA accounts whilst working within the Major Accounts team. This included a managed service support contract with JP Morgan Chase which was Avaya's largest EMEA customer at the time. Was consistently over target making four straight Achievers Club trips at Millionaire level (150%+ of target).

Farnborough

Assisted and provided support and guidance in order to win new and existing customer sales. I designed Definity system configurations, gave presentations to customers and chaired meetings to provide technical responses to customer questions during sales negotiations. During this period I was nominated by the UK sales team to attend the annual Achievers Club trip in recognition of my hard work, flexibility and support.

Farnborough

I was initially employed to help set up AT&T's first technical help desk facility in the UK. Starting off in an original team of 3 we gave technical mentoring to other field engineers on site and also directly to customers in relation to the Definity PABX/ACD product. In those early days I helped to grow this team into what today has become Avaya's technical help desk.

PABX/ACD installation and maintenance as per previous role after merger.

London

Responsible for maintaining the PABX networks of Hertfordshire Police, Hounslow Borough Council and Honeywell Bull amongst many other large customers in London and the south east.

Higher Tec Electronics Engineering

Education record