Mark Mcmichael Email & Phone Number

Desktop, Network and Server Support. Hardware/Software configuration, implementation, upgrades and rollouts. User administration, profile and access management. Inventory control, Technical documentation, Database support. Hardware and software evaluation, sales and support.

Corporate-wide information security for Windows and Novell environment including evaluation of information systems and projects. Evaluated, reviewed, and audited existing systems and applications for vulnerabilities and security policy compliance. Managed virus protection measures, encryption functions, remote server access and physical security for Corporate Headquarters and Data Center. Wrote and documented in-depth security assessments.Wrote, edited, updated and published corporate security policies. Authored administrative and instructional documentation, as well as forms and configuration standards. Facilitated licensing updates and vendor support. Provided technical information and evaluation instrumental to purchasing. Managed multiple projects and provided weekly/monthly administrative technical reports.

Levels 1, 2 and 3 Desktop and Server support (Windows and Novell), LAN support and administration, Server management, support and administration including Microsoft Exchange Server and UNIX (some). Comprehensive backup operations using Cheyenne ARCserve and Legato backup software. E-Mail and communications support using Exchange Server (with GroupShield), Microsoft Outlook, Lotus Notes and SHIVA remote dial-in. AS/400 and Mainframe administration including session setup, terminal emulation configuration, profile creation, administration and security. Application Software implementation, configuration and upgrades. Project support including Software rollouts, Hardware upgrades/exchanges, Equipment Inventory System development and implementation and Bar Code Inventory Scanning System development.