Mark Mcphee Email & Phone Number

Armadale, Gb

Glasgow City, Scotland, United Kingdom

Glasgow, Scotland, United Kingdom

• Responsible for project delivery • Configuration and testing of PDH, SDH and IP equipment• Requisitioning of equipment and consumables• Managing field resource through the project• End of Job documentation and Acceptance Into Service at the completion of the project• Technical escalation out of hours for faults• Technical support to peers and engineers• Liaising with key stakeholders, both internally and externally, at all levels• Point of contact for the… Show more • Responsible for project delivery • Configuration and testing of PDH, SDH and IP equipment• Requisitioning of equipment and consumables• Managing field resource through the project• End of Job documentation and Acceptance Into Service at the completion of the project• Technical escalation out of hours for faults• Technical support to peers and engineers• Liaising with key stakeholders, both internally and externally, at all levels• Point of contact for the customer during the project• Holder of Scottish Power Authorisations:o WI 1 & 2o EN 1 & 2o SB2o SR3• Qualified Ladder Inspector• IOSH Certified• SC Clearance held Show less

Scotland, United Kingdom

Working as a dedicated field engineer with Vodafone. Currently dedicated to the Scottish Power account. TUPED from Vodafone

Field Based

• On site installation project supervision• Liaising with key stakeholders within the business and client• Configuration and testing of PDH, SDH and IP Networks• Project documentation• Out of hours technical support• Holder of Scottish Power Authorisations:o WI 1 & 2o EN 1 & 2o SB2• Qualified Ladder Inspector• IOSH Certified

Scotland

working as a dedicated field engineer with Vodafone. Currently dedicated to the Scottish Power account. I also cover a NOC role when required.

Glasgow, United Kingdom

Glasgow, United Kingdom

Livingston, Scotland

Monitoring of the Vodafone Data Network over Cisco and Alcatel networksMonitoring of Customer Networks including Scottish Power over Cisco and Nokia network, EDF, UKPN, Barclays and other LAN networks. Managing faults out of hoursLiaising with 3rd Party Maintainers and Field EngineersProduction of Training Documentation using a variety of MS Office ProductsProduction of system and fault guides using a variety of MS Office ProductsHandling Major Network… Show more Monitoring of the Vodafone Data Network over Cisco and Alcatel networksMonitoring of Customer Networks including Scottish Power over Cisco and Nokia network, EDF, UKPN, Barclays and other LAN networks. Managing faults out of hoursLiaising with 3rd Party Maintainers and Field EngineersProduction of Training Documentation using a variety of MS Office ProductsProduction of system and fault guides using a variety of MS Office ProductsHandling Major Network IncidentsDetailed and complex fault investigation over a variety of different networks of varying sizes from LAN to Multi-National WANs,Training of new employees within the departmentCovering for Team Manager on an Ad Hoc basisCompleting pre-emptive checks on customer estates Show less

Customer services ranging from logging and updating of customer faults, liaising with internal and external parties and dealing with customer escalations. I was also involved in training and creation of training documentation for the team