Mark Meeks Email & Phone Number

Des Moines, Iowa, United States

Data Center OperationsEnsures compliance with data center business units and service-level policies.Engages with appropriate teams and resources to execute tasks or projects.Manages programs associated with area of responsibility.Demonstrates conscientiousness on cost adheres to budget requirements; keeps costs reasonable and contributes to staying within budget.Follows and adheres to safety and security policies and procedures. Reports immediately any safety or security issues or concerns.Participates in Root Cause Analysis (RCA) process as appropriate.Service DeliveryPerforms troubleshooting for service incidents and escalates, as appropriate, to meet SLA/OLAs, with minimal disruption to the client/customer and business.Learns the customer's business and maintains a strong customer focus.Manages the assigned projects or programs to meet service delivery objectives and escalates to appropriate stakeholders to remove obstacles.Recognizes potential customer impact of other events and issues (e.g., customer lockdown), communicates potential impact, and plans for impact accordingly.Proactively reviews schedules and avoids conflicts when possible. Identifies, coordinates, manages expectations, and offers alternatives when defining customer solutions.Manages relationships with clients and suppliers to ensure that all expectations are clarified, understood, documented, and met.

United States

Part of an elite regional team, providing oversight, consulting, planning, operations management, process review, strategy, and escalation management support to the North Americas and Latin Americas Region.This team provides subject matter expertise in the following: new DC builds, DC deployment, DC breakfix, preventative maintenance, troubleshooting, networking, logistics, investigations and consulting

Des Moines, Iowa, United States

Fort Dodge, Iowa, United States

• Night-shift supervisor during deployment to southwestern Asia supporting Operation Inherent Resolve.• Effective decision maker in high pressure war time environment.• Conduct bi-yearly performance reviews and set goals for career and personal growth for subordinates.• Coordinated training and re-training schedules to fit within mission objectives.• Actively monitor, troubleshoot, and configure routers and switches to provide mission network capabilities.• Support of a variety of telecommunications systems, technology, and operations, as well as methods, procedures, regulations, and other guides that relate.• Sufficient knowledge to design, plan, manage, install, integrate, test, maintain, and/or execute network and telecommunications systems, services, or operations needed to satisfy the mission requirements.