Mark Micallef Email & Phone Number

Perth, WA, AU

Belmont WA

NDIS Transport ProviderWheelchair Accessible Taxi FleetDVA Transport ProviderContractor Provider for the Transportation of Students with DisabilityContract Provider for Non-Urgent Patient Transport Latest dispatch technologyBook by phone, app, online24x7 Call CentreLocally Owned and OperatedTailor made transport solutions

Welshpool

Leading a team of employees and contractors, providing a high quality service in an efficient, safe and harmonious environment. Key Responsibilities Include -Full P&L responsibilityContract ManagementBusiness DevelopmentStaff DevelopmentContractor ManagementCompetitor Analysis Conflict Resolution

Malaga

Managing the operations and profitability of 4 retail shops whilst realigning the resources to suit the operational needs. Providing leadership and driving cultural change within. Key Responsibilities Included - Full P&L ResponsibilityStaff and Volunteer ManagementMerchandisingProcess ImprovementProduct Procurement

Perth, Australia

Two Retail Operations. Recruit, train and support 13 staff across two sites. Set and measure financial and operational KPI's. Full P&L responsibility.Key Responsibilities Included - Product Procurement Market ResearchContract NegotiationCustomer Service Staff TrainingRelationship Management

Perth

Retain and grow revenue in allocated portfolio, identify business opportunities and threats. Build and maintain internal relationships, ensuring profitable utilization of the network and adherence to service standards. Develop and implement sales plans. Manage a $20m portfolio consisting of key accounts across all aspects of the business including Retail.

Multi-sites Perth

Manage the collection of $200m revenue across multiple sites. Implement and oversee procedures to ensure all product presented to the network was correctly charged and accounted for. Ensure the product was presented in the most effective manner to ensure profitability.Key Responsibilities Included -Staff DevelopmentImplement Continuous ImprovementChange.

Perth Mail Centre

Air Logistics was set up to combine all time critical services in the one operation. My role was to manage the transition of 40 staff from 3 separate operations into Air Logistics. Aligning resources and processes to accommodate the changes whilst maintaining critical service standards. Daily processing of 200k items.Key Responsibilities Included -Staff.

International Post Perth

Mail Processing Controller across the 24 hour operation, ensuring all International product was processed correctly and timely to meet dispatch. Manage the acceptance of International product, liaising with customs and quarantine to ensure the integrity of the product whilst maintaining service standards.Key Responsibilities Included -Process Management.

Perth Parcel Centre

General administration duties, including staff communications, KPI monitoring and process improvement.Key Responsibilities Included -Injury Management Process Improvement Communication Strategies

Nedlands WA

Account management, new business acquisition, marketing and logistics.Obtain new business by cold calling, networking and training the drivers to identify opportunities. New revenue of approximately $600K achieved in 12 months coupled with the retention of all business. Key Responsibilities Included - Relationship Development Account Management Contract.

Various Perth Metro

Initially I was employed as a Territory Sales Consultant and then was selected to move into Account Management. Duties included identification and conversion of new business. Relationship building, complaints handling, problem solving and competitor analysis.Products sold were International, Parcel, Courier and Direct Mail Contracts. Prepaid products.

Various WA And NT

Customer service, cash handling/balance, merchandising, staff supervision/management/training, general retail operations.Experience in all aspects of the Retail Operations across over 20 locations across WA and the NT.

Perth Mail Centre

Mail Processing Duties

Diploma Of Frontline Management, Project Management

Front Line Management

Education record