Mark Mihalic Email & Phone Number

Pittsburgh, Pennsylvania, United States

• Review Acceptance Criteria and information provided in each ticket to create detailed test cases. Regular review ofcompleted test runs.
• Identify specific software defects and communicate detailed errors to appropriate members of project managementand the development team through thorough documentation.
• Run previously written SQL scripts to complete in-depth data validation.
• Document detailed results of testing.
• Based on acceptance criteria or defect information, create detailed test cases and test plans to verify quality.
• Review documentation of new features for accuracy

West Palm Beach, Florida, United States

• Created and executed test cases in both the API and UI environments.
• Wrote detailed test plans after learning the processes and nuances of an unfamiliar system in a new industry. Uncovered numerous bugs and improvements in short time after learning the system.
• Collaborated daily with developers to ensure complete testing coverage for stories that were often ambiguous and required complex scenarios

Greater Pittsburgh Area

• Create and execute test scenarios during systems testing and regression testing phases of the projects. Tools used included JIRA, Zephyr and SQL.
• Collaborated on multiple projects involving different development areas, such as Platform, PhishAlarm and Front End Development.
• Assisted in the development of a new hire onboarding document for QA personnel, which summarizes system functionality so that a new QA hire can gain a basic understanding of the system and processes. This helped to.

Pittsburgh, PA

• Created detailed test scenarios to be used during the testing phases of the life cycle.
• Executed test scripts during systems testing and regression testing phases of the projects, which includes manual and automated testing. Tools used included JIRA, RTC, Rational ReqPro, Rational Functional Tester, RQM.
• Developed user documentation as well as scripts for functional usability testing, regression and end testing.
• Facilitated daily or weekly project status meetings to review test plans and scenarios.
• Generated daily, weekly or monthly reports as well as ad hoc reports to monitor testing/QA progress
• Acted as Test Lead and Coordinator on multiple projects.

Houston, TX

• Created detailed Test Scripts to be used during the testing phases of the life cycle.
• Executed Test Scripts during systems testing and regression testing phases of the projects, which included manual testing as well as automated testing using FitNesse. Developed user documentation as well as scripts for.
• Attended design review sessions to learn the upcoming functionality being delivered.
• Actively participated in determining testing heuristics and analyzed the software issues they identified.
• The results and subsequent improvements assisted the pipeline in determining the optimal scheduling plan that would yield the least transportation cost.

Pittsburgh, PA

• Reviewed and verified benefit coding in the Highmark Claims Benefit System. This consisted of a full benefit analysis of pre-selected categories including deductibles, coinsurances, lifetime monies, out-of- pocket.
• Analyzed and compared benefits submitted by the Sales team on a GUI application with the benefit codes in a mainframe. This information was documented on a Quality Review form housed on the department’s local shared.
• Communicated analysis results to appropriate areas and managed a record of work completed.

• Performed general accounting functions such as invoice analysis, cost analysis and file maintenance using Oracle and USS customized software.
• Developed comprehensive weekly spreadsheets for the Logistics team that measured quality assurance between our steel wholesaler and clients.
• Analyzed bills of lading using Oracle and USS customized software to ensure that the information adhered to our quality assurance guidelines.
• Recorded and managed an inventory of all incoming bills of lading from over 80 different steel processors.
• Served as a liaison with steel processors by utilizing EDI and USS customized software

Bachelor'S Degree, Health/Health Care Administration/Management

Master'S Degree, Management Information Systems, General