Mark Mitchell Email & Phone Number

Luxembourg

Managing multiple projects to on board operators as automated TADIG testingManage 3rd party vendor of the automated testing tool. Setting targets and KPIs for vendor and monitor the achievement.Design and prepare reports and presentations on vendor and team performance for management.Leading off-shore teams to achieve monthly targetsPlan, drive and implement the TADIG process enhancementManage the development and improvement of the TADIG testing tool with the 3rd party supplier.Administrate and Monitor the timelines of the TADIG related tasks.Manage the TADIG validation with operators and solve their mattersExpert in GSMA standard for TADIG related matters.

Manage roaming and interconnect within IT.Responsible for end to end bill cycles.Technical expert for roaming within IT (480 Roaming partners)Administrate Infinys billing system (IRB) for roaming operations and billing.Currently the IT Project Manager the implementation of the new Revenue Assurance system.Technical Project managed various IT projects (e.g. NRTRDE implementation)Developing UNIX and SQL scripts to aid the operation of the billing system and roaming.Assist other departments in all roaming related issues.Conducting Infinys workshops for other departmentsConducting technical workshops for team membersDeveloping processes for MVNO invoicing outside of the billing system.Develop processes and practises within IT to ensure accuracy and consistency of billing data.Develop processes to meet business needs that the billing system cannot provide. Define and analyse any impact of updates to interfaces with other processes (Mediation, Provisioning and payments). Develop procedures for reconciliation of invoices with service providers and roaming partners.

Administrate billing systems Jupiter for CCBS, and CBOSS for roamingResponsible for accurate invoicing and tariffing.Represent IT on steering committee for new technology.Developing UNIX and SQL scripts to aid the operation of the billing system.Develop processes and practises within MIS to ensure accuracy from the billing team and consistency of data.Implement and test new services and tariffs under the billing system. Provide consultancy on all proposals received relating to the billing system. Define and analyse any updates to all interfaces with other processes (Mediation and Provisioning).Mentor less experience members of the billing teamAnalyzed business requests for DWH and business intelligence needs. Develop procedures for reconciliation of invoices with service providers and roaming partners.Analyze and develop reconciliation processes and procedures to be used for revenue assurance purposes. Including HLR reconciliation and lost call scenarios.Audited for ISO 9001

Travelling worldwide installing and configuring the Jupiter Telecoms Customer Care and Billing System developed by TelesensKSCL. Including both UNIX operating system and Oracle server. Providing Technical Expertise in the migration of data between systems.Configuring the CCBS system to complement existing systems and establish new business practises around the billing system.Onsite post live operations support.Onsite training of Customer staff in the use and operation of the billing systems.Writing Technical Specifications for the billing system.Responding to RFPs and RFIsDeveloping UNIX and SQL scripts for customers to aid the operation of the billing system.

Client-facing role and involved in the full product life cycle. I was expected to provide high-level requirement analysis, bespoke development for individual customers, integration, systems testing, user acceptance testing, validation and release. All carried out on Metricas proprietary database for a number of products concerned with network performance management for wireless networks.

Leading a Team of 3 Engineers.Technical Project Managing installations of Anite's telecom billing product, 3rd party software, and hardware.Install and integrate the billing product with data sources.Training end users in the administration and use of the Anite system.

Managing a technical support team of 3, responding to customers worldwide.Technical Project Managing installations of hardware and software including integration with existing systems or building networks from scratch.Post Sales, technical support both on site and off site.Pre Sales support, including site visits to recommend and design the best technical solution.

Manage a mixed cluster of UNIX workstations and VAX Servers with an annual maintenance budget of £150k

Master Of Business Administration (Mba), Business Administration And Management, General, Distinction

B.Eng, Electrical And Electronic Engineering