Mark Moore Email & Phone Number

Bray, Ie

Dublin, County Dublin, Ireland

The Identity Engineering team is responsible for the support of user management, authenticating, and securing access to Microsoft Cloud for millions of users every day.

County Dublin, Ireland

Architect and key contributor to LeasePlan's Modern Workplace project. Leveraged the Enterprise Mobility + Security E5 technology stack from Microsoft to setup and configure Intune, Azure AD, Conditional Access, MFA, SSPR and Identity protection. Produced a high-level design and configuration to manage Win10 devices with Windows Autopilot and Intune. Worked with a team to setup ABM (Apple Business Manager) and Jamf to manage Mac OS devices. Migrated applications from ADFS to Azure AD for SSO… Show more Architect and key contributor to LeasePlan's Modern Workplace project. Leveraged the Enterprise Mobility + Security E5 technology stack from Microsoft to setup and configure Intune, Azure AD, Conditional Access, MFA, SSPR and Identity protection. Produced a high-level design and configuration to manage Win10 devices with Windows Autopilot and Intune. Worked with a team to setup ABM (Apple Business Manager) and Jamf to manage Mac OS devices. Migrated applications from ADFS to Azure AD for SSO and used Conditional Access to enhance security. Setup and configured NDES infrastructure to deploy certificates to Azure AD joined devices from Intune. Configured and worked on the integration of Azure AD joined devices with our Network Access Control solution providers ClearPass and CISCO ISE. Show less

County Dublin, Ireland

I worked with a team of engineers to support the Dynamics CRM product for Microsoft. The system had components hosted in Azure and on-premise. This role involved investigation, analysis and resolution of systems issues. Automation of manual operations tasks with Powershell, and responding to and resolving system alerts from multiple monitoring systems.

County Dublin, Ireland

I provided operations engineering support for Microsoft's internal developer division. I worked in the BGIT group and had responsibility for the successful operations of Source Depot. Our team also managed the internal source control tools for Microsofts development teams such as Product Studio and Visual studio.

County Dublin, Ireland

Providing technical support and operations management services for Microsoft's Product Activation Systems. In this role I drove a project initiative identifying issues generating more than 1,000 incident tickets per year. The project involved a detailed review of system metrics and identification of the root cause of these issues. Created an action plan and worked closely with our business stakeholders and development team to resolve these issues. This resulted in an 80% decrease in incidents.

County Dublin, Ireland

Technical team lead for European software release lab operations. Worked with the infrastructure team to build out and configure the secure release software systems. The team provided issue resolution and operations excellence for the release lab.I also played a key role in the successful roll-out of the ROQ (Release Only Quality) initiative and received a company award for it. This application was used to complete the software release processes including compliance and validation… Show more Technical team lead for European software release lab operations. Worked with the infrastructure team to build out and configure the secure release software systems. The team provided issue resolution and operations excellence for the release lab.I also played a key role in the successful roll-out of the ROQ (Release Only Quality) initiative and received a company award for it. This application was used to complete the software release processes including compliance and validation before shipping to our manufacturing and distribution vendors. Show less

County Dublin, Ireland

Technical support and issue resolution for Microsoft's Product Release Services applications and tools.

Microsoft

This was my first job after completing college and a 9 month IT work training programme at UCD. This role required providing technical support services for Microsoft's internal manufacturing and distribution systems. These operations were primarily done on an AS400 mainframe system.

Information Technology, Computer Engineering, First Class Honours

BSc Honours Information Technology

Higher Certificate In Software Systems And Entrepreneurship, Information Technology, Distinction

Computer And Information Sciences And Support Services

Activities and Societies: Training programme working as a computing assistant for UCD in various college faculties Supporting students.

Ordinary Degree, Information Technology