Mark Morrow Email & Phone Number

Dallas, Texas, United States

Manager of the Topgolf International Technology Delivery Team - I oversee project delivery and venue openings across the globe, with a staff of Project Managers who work to educate and support our international partners. We develop their unique AL/LV design plans, manage Topgolf approved Technology BoMs, assist with vendor RFP and own the scope of AV, LV and technology endpoint implementation.

Dallas, Texas, United States

Owns the scope of new venue builds and IT CAPEX projects from beginning to end. Is accountable for the timely procurement, scheduling and execution of equipment provisioning, vendor selection and internal TI teamwork tasks, and continuous on-site quality control measures that contribute towards a successful venue build during the construction phase. Identifies out of scope, or missing from scope items, delays to project milestones, and applies necessary corrective actions that move the project back into compliance with stakeholder expectations. Partners with onsite and in venue Operations team managers, to ensure that all TI deliverables are ready in time for Associate move in and training phases. Trains new PMs against developed standards and oversees their learning progress until they can work independently. Collaborates with team members on the ratification of core job role processes, budgetary analysis, shared knowledge, and logistics management. Charged with constantly looking for ways to innovate, improve and enhance venue technologies. Oversees special one-off projects as directed by leadership.

Dallas, Texas

Manages overall account relationships, including but not limited to: working with stakeholders during RFI/ RFQ /RFPs process, developing project outlines for SoW, labor/material estimations, running meetings for reporting and change management, and controlling budgetary oversight of projects. Executes project directives to ensure that their needs are met in a timely manner, within the budgetary scope. Works with customers to design, document and execute processes for efficient and timely setup of retail IT environments, ultimately ensuring a standardized and repeatable methodology. Manages and directs the day to day work efforts of project coordinators and field technicians responsible for providing infrastructure cabling installation, IT hardware/software install/configuration and support to multiple customers across the U.S. and Canada. Reviews coordinator / technician work performance, provides mentoring and knowledge enhancement. Manages relationships with other 3rd party vendors and service providers, as needed.

Richardson, Texas

Assists in the architectural development of the end to end processes that involve the purchasing, deploying and support of retail technology and its associated applications/systems for Fossil, WatchStation and Skagen brand stores across North America and EMEA. Subject matter expert for all POS related project initiatives. Manages multiple vendors across the globe in the telecom, POS hardware/software and support services such as hardware deployment and in field repair, structured cabling installation and telecom ordering and installation services. Provides SAP Retail POS Backoffice configuration and support, as an enhancement to existing support staff, when called upon.Attends budget meetings, audits support invoices, new equipment invoices and maintenance invoices for all North American and EMEA stores on a monthly basis to ensure accurate billing by vendors. Assists department heads in contract negotiation meetings as an SME for retail technology. Constantly looks for cost saving initiatives and ways to more effectively control spending. Participates in the research and development initiatives for new technology proposals that positively impact the company’s earning potential through retail stores. Coordinates pilot programs and full scale rollout efforts of technological improvements/advancements deemed beneficial to the store’s selling and customer engagement initiatives. Develops detailed training documentation for, and manages the implementation and support efforts of, field technicians located across North America and EMEA, who provide onsite services for over 400 stores.Ensures compliance with company and department policies and procedures, while informing team members of changes,in accordance with ITIL and PCI standards.

Frisco, Tx

Developed SOX approved processes and oversaw lifecycle and access control management of over fifty-five thousand user accounts across every system and application that requires an account, within the Pepsi/Frito-Lay global environment. Highlights:•Using SOX guidelines, developed processes for the lifecycle and auditability of every account, and the level of access granted to it, to ensure detailed record keeping, across over a dozen disparate systems•Conducted weekly spot audits of accounts across every PBSG system on a global scale, eliminating unauthorized access and ensuring segregation of duties•Developed a procedural documentation library to decrease overall training time for new ISUM Analysts

Las Vegas, Nevada

Provide hands on and remote support for the installation and maintenance of over three-thousand desktops, four-hundred printers, one-hundred and seventy-five MICROS POS consoles (8700 and 9700 series), and two dozen STS Triversity POS workstations. Highlights:•Administered the Novell and Windows AD environments for Caesars Palace, consisting of over three thousand user accounts•Backup administrator for AS/400 related systems and hardware•Administered the MICROS server and workstation environment for all restaurants, bars and café’s within the Caesars Palace property•Responsible for installation, configuration and support of all STS Triversity retail POS systems on property

Varied

Counter-narcotics surveillance and interdiction

Lafayette, Louisiana

Provided desktop hardware and applications support for corporate headquarters, as well as all Bank branches located in Louisiana. Part of a two person service desk, providing incident management via phonecall,remote desktop access, and onsite support when required. AS400 application support and user management. Backup Novell administrator.

Varied

Joint Forces Counter-narcotics Surveillance and Interdiction missions in Central and South America.Safety of flight and range control for civilian and military aircraft and groundcrews, during joint forces combat training operations.