Mark Moulder Email & Phone Number

United Kingdom

Hs2 Banbury

A Slinger Signaller position is one of the most important jobs on a construction site. A Slinger needs to have excellent skills in order to work alongside lifting teams providing safety directions and supervising lifts. The role requires good observation and concentration skills in order to keep operators and other site personnel safe

Milton Keynes, England, United Kingdom

Working as an IT Customer Support Analyst for one of the top 15 accountancy firms in the UK, MHA MacIntyre HudsonCovering the Milton Keynes, Reading and High Wycombe Offices in the region I am responsible for the co-ordination and assurance of all IT Services, ensuring high quality, consistent, professional and service level driven support is delivered to the MHA MacIntyre Hudson staff and partners.

Management Project Management liaising with external Suppliers, Customers and Third Parties Ability to lead, motivate, Support and offer Guidance Ability to show Initiative and take Ownership of Problems through to ConclusionI feel I see the route behind a situation and work well with colleagues from all areas crossing over multiple support teams and brands.Customer service and communication skillsI have a keen eye for detail and like things to have an order, this follows through to my method of working. I have an organised and methodical view of tasks that I complete, and enjoy achieving goals.OrganisationalMy current role with eTrading has brought me in contact with External Suppliers and Customers, something completely new to me when moving. This has been a great experience, adding this ability was a big plus point when taking the role. The main aspect is onboarding New Accounts this may be a brand-new movement to EDI or an additional Account to an existing situation. It is at this stage I may be called on to present the offering confirming the benefits and highlighting the steps involved and the process we will follow. I am responsible for managing each Project that I take on board liaising with Suppliers, Customers and Third Parties managing expectations, working through difficulties and testing when needed. This has given me a new range of systems to learn, adapt to and master while also giving me the appreciation of using Universe from a branch perspective with some of the additional services that the Team offer.IT Skills & Experience Responsible for setting up and creating Data Routes with relevant Internal Teams and Third Parties for EDI Traffic Submitting Request for Change documentation for SFTP creation/amendments Experience working with multiple IT systems including: Service-Now, Citrix, Active Directory, SQL server 2008, Remote desktop, Notepad ++, Filezilla, Microsoft Office

Northampton, England, United Kingdom

Management Part of a Team of Senior Analysts on the IT Service Desk responsible for managing around 40 Analysts High level Service Escalations and Major incidents Service Management for TP site in Shanghai Ability to lead, motivate, Support and offer Guidance Ability to show Initiative and take Ownership of Problems through to ConclusionCustomer service and communication skills Excellent Communication and Service Skills Ability to manage the demands of Senior Stakeholders Confident in Communicating / Presenting Technical details Ability to Train and Present ideas to my Team and Business when needed Ability to collaborate with Internal and External Teams across Support and High Level Business Experience Managing Customer Complaints to meet ExpectationsTeam work Training new colleagues in core IT systems, motivating and providing mentoring when needed Adaptable to Change and Enthusiastic about Team progression Building Team morale through support, humour and participation in out of work Team activities Critically assessing ideas and proposals and offering constructive criticism when neededIT Skills & Experience Experience gained in Service Management with TP Shanghai - Running lead on all interaction at a Service Level liaising with and providing updates to Senior Stakeholders Experience working with multiple IT systems including: Service-Now, Citrix, Active Directory, SQL server 2008, Remote desktop, Notepad ++, Filezilla, Microsoft Office, Google Admin, and many more Conscious of repeat events and problems, monitoring severity and acting fast to reduce impact to the business and stakeholders

Key duties undertaken: First and Second Line Issue Resolution Setting up of Personal and System Access Aligning of Issues to Support Teams and Third Party Companies Tracking of Incidents Updating of Incidents Chasing of Incidents Contacting Users to gather Information and relay Situations Fielding queries from Users Maintenance of Knowledge Assisting with Training New Starter Phone Buddy