Mark Murdock Email & Phone Number

 Liaise between Division/Office Directors, Program staff, Program support staff and administrative teams to address and effectively process administrative requests and concerns.  Design and coordinate systems for effective communications across administrative staff and Office/Division leadership to enhance the efficient flow of information.  Conduct complex assessments; evaluate current internal processes to identify and effect process improvement opportunities with wide impact. Gather and analyze information about administrative processes; compile, assess and develop administrative Standard Operating Procedures (SOPs) and user job aids. Manage customer experience survey and respond timely and effectively to address negative ratings.  Conduct analyses and maintain data integrity of administrative systems including but not limited to JIRA and POTS.

- Coordinated the day-to-day office operation for the Office of the Director, including, but not limited to, problem and conflict resolution, organization and prioritization of tasks, and responding to written communications.- Provided assistance, coordination and follow up to ensure NIBIB staff decisions on NIBIB initiatives and program management are implemented.- Gathered and analyzed information about processes and programs; prepare reports, letters, and other documents for review and input for programs, policies, and activities.

Bethesda, Maryland

-Created organizational charts, contact lists, schedules, travel arrangements and personnel packages.-Interpret and implemented new and revised federal rules, regulations, policies and procedures.-Provided technical advice in human capital and organizational resource planning.-Utilized automated databases and systems to track on-going projects, personnel packages, procurement acquisitions and travel reports.-Gathered, compiled and analyzed data using automated systems.

Alexandria, Va

-Responsible for the management of all public housing and community revitalization programs and services for a national consulting, health, research and business communication firm. -Provided expert consultation, technical and subject matter expertise to organizations engaged in public housing, housing development, economic development, public and private housing investment strategies and corporate policy and procedure development. -Directed development of relevant public housing business tools to strategically streamline corporate business operations.

Washington D.C. Metro Area

-Ensured safety of and provide protection and related services to the campus community including programs in law enforcement, community policing, health, safety and crime prevention. -Completed reports related to routine incidents that occured on campus, patrolled the campus and reported unsafe conditions on campus, along with providing access control and protection over faculty, staff, and students. -Certified in CPR/First Aid, certified in usage of OCAT, certified in usage of a PR-24 baton and certified in FEMA Incident Command System.

Washington D.C. Metro Area

-Met with patients and families to discuss placement options into nursing homes or assisted-care facilities.-Organized medical records for transmittal to a rehab facility, provided advice on which durable medical equipment is most useful and negotiate with insurance companies. -Implemented patient discharge plans, assist with coordination of clinical utilization review, made third party payer notifications in support of nursing and social work staff on the case management team.-Interacted with representatives from insurance companies, health maintenance organizations, home care agencies, skilled nursing facilities, durable medical equipment companies, and transportation agencies.

Takoma Park, Md

*Formerly known as Sligo Creek Nursing & Rehabilitation Center*-Assisted the Nursing Home Administrator in directing day-to-day functions of a 102-bed facility in accordance with the current Federal, State, County and Local standards that regulate long-term care and short-term care. -Oversaw and implemented the facility's Quality Assurance, Staff Development and HIPAA (Health Insurance Portability and Accountability Act) compliance programs. -Developed and maintained the written policies and procedures that govern the operation of the facility. -Interpreted the facility's policies and procedures to employees, residents, family members, visitors and government agencies. -Made and reassured that all employees, visitors and the general public followed established rules, policies and procedures.

Master Of Business Administration (M.B.A.), Counseling Psychology, 3.50

Graduated when the school was formerly known as Columbia Union College now Washington Adventist University.

Bachelor Of Science (B.S.), Psychology-Counseling, 3.33

Activities and Societies: PSI CHI Member, 2007 National Scholars Honor Society Member, 2007 American Psychological Association Member.

Education record