Mark Murphy Email & Phone Number

Basingstoke, England, United Kingdom

Spearheading the development and execution of comprehensive business development strategies to drive revenue growth and market expansion.Conducting in-depth market research and competitive analysis to identify emerging trends and opportunities in the ecommerce sector.Developing and maintaining strong relationships with key stakeholders, including potential clients, partners, and industry influencers.Lead the sales process from prospecting to closing, consistently meeting or exceeding quarterly and annual sales targets.Collaborating with cross-functional teams to design and deliver customized systems integration solutions that address client pain points and objectives.

Basingstoke, England, United Kingdom

Boosted client satisfaction and fostered repeat business through simultaneous management of high-risk and complex projects and programmes. Defined aims, objectives, and priorities for work area by implementing strategic planning. Facilitated professional growth and development by executing personalised development plans for staff.● Streamlined processes and improved productivity by supervising team of 30+ staff, including project managers, business analysts, system developers, and test analysts.● Cultivated open communication, identified areas for improvement, and recognised achievements by conducting regular 1:1 meetings and six-monthly appraisals.● Directed delivery portfolio valued at Circa £15M and ensured on-time and within-budget completion of numerous significant projects/programmes for esteemed clients, including Gore, Birkenstock, La Prairie, The Entertainer, CooperVision, Harvey Nichols, JTI, Pret-a-Manger, Swarovski, Xerox, and Pandora.

London, United Kingdom

Spearheaded Oracle Commerce projects from inception to completion, including full-service delivery to design, enable, and accelerate digital commerce experiences. Executed projects seamlessly by collaborating with TCS at Kingfisher Group.● Established customer-centric digital commerce solutions by utilising Oracle CX Cloud Platform.● Guaranteed satisfaction and success by delivering high-value projects for prominent clients, such as Canon.

Newbury, Berkshire, United Kingdom

Met unique requirements and expectations of each customer by completing projects within budget and on schedule. Exhibited leadership by adeptly navigating complex project environments and securing successful outcomes for all stakeholders involved.● Directed delivery portfolio valued at Circa £10M whilst overseeing budgeting, planning, structuring, leading, and executing multiple large projects and programmes simultaneously.● Oversaw high-risk and complex projects and programmes for diverse clients, including TK-Maxx, Gucci, BizTalk, Superdrug, Dr Martens, Rapha, Legal and General, Football League, Stanley Gibbons, and Bazaarvoice.

Andover, Hampshire, United Kingdom

Working with the Executive Directors in alignment to the Group Business Strategy, the implementation of the Simplyhealth e-Strategy programme (circa £4M) to provide integrated web enabled business support and enhanced user experience to all end customers whether these are brokers, consumers or corporates. Projects within the Programme to realise the business benefits outlined in the Business Case included: • Production and communication of key strategic Roadmap, deliverables (This includes all Sales and Marketing activity in addition to e-commerce). These were reviewed on a monthly basis with the Business Directors to ensure that the Group Business strategy/vision was delivered to schedule.• Change of hosting supplier and subsequent web site migrations• Identification and implementation of new strategic web architecture and subsequent new build for each of the Simplyhealth trading company websites• Development of a series of connections to the new strategic back office system that will enable Stakeholders to directly access their records online from each of the web sites by means of a registration and login process.• Line Management responsibility for all Web Development team, Project Co-ordinators and Test Analysts.

Andover, Hampshire, United Kingdom

Management of a wide variety of systems and operational projects from conception through to implementation including:-The delivery from project initiation to implementation of the PULSE Data Migration project. The Simpyhealth Group had three separate systems, at three separate sites, on three separate computers, supported by SIX separate suppliers (Assure IT, Fathom, Intech, Logicalis, Serversys, and Smart Call). Additionally Simplyhealth Group’s own three internal IT departments supported these. This was a phased delivery for each of the three Businesses and thus for phases 2 and 3 merging the data onto an already live system had to be managed in addition to the complexity of migrating from policy centric legacy systems into the new Customer Centric Elixir system supplied by Mastek.This involved the management of the Times and Materials Contract for Data Migration with Mastek (£2M). Management of cross site Business, Oracle DBA and Mastek project teams to undertake the cleansing and migration and merging of 3.5 million customers onto the new system.

Staines-Upon-Thames, England, United Kingdom

The delivery of a new Billing system (SAP) for British Gas from project initiation through to delivery of a pilot. This incorporated the migration of both electricity and gas customers from separate legacy billing systems, thus enabling British Gas to send a single bill to dual fuel customers. This included integration with new Metering systems being developed in parallel, which control Meter Asset, Meter Reading, and Job Management activities and interaction with the UK utilities industry ensuring regulatory compliance with OFGEM (Office of Fair-trading for Gas and Electricity Markets). This project was part of a four hundred million pounds CRM programme working with Accenture as the IT partner utilising Siebel, SAP and See Beyond technology.

Basingstoke, Hampshire, United Kingdom

Management of a wide variety of systems and operational projects from conception through to implementation. Projects Managed included:• The implementation of SAP (supplied by Axon) into the AA organisation.• Rollout of Windows NT desktop across the AA Group Businesses.• Implementation of new AA Roadside Services Information System• Implementation of new AA Roadside Patrol Ordering System• Implementation of a AA Group Wide Mobile Phone Billing systemVarious Roles within different areas of the Business including AA Insurance, AA Publishing and AA Roadside Services.

Education record

Education record