Mark Murphy's Location
Glasgow, Scotland, United Kingdom, United Kingdom
Mark Murphy's Contact Details
Mark Murphy work email
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Mark Murphy personal email
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About Mark Murphy
Mark Murphy is a Reviewer at classbarmag.com. He possess expertise in html, active directory, technical support, windows, incident management and 42 more skills.
Mark Murphy Work Experience Details
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ReviewerClassbarmag.ComGlasgow, Gb
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Problem ManagerCgi Jan 2022 - PresentGlasgow, Scotland, United Kingdom -
Problem Co-OrdinatorCgi Apr 2018 - Sep 2022Glasgow, United Kingdom• ITIL problem management to establish root cause of problems• Knowledge Management – creating/managing/closing known errors• Convening Root Cause Analysis meetings and minute taking• Fortnightly Problem Review Board attendance• Trend analysis to identify problems proactively• Change submission / (emergency) Change Advisory Board attendance
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Food And Travel EditorSnack Mag Oct 2018 - PresentGlasgow, United KingdomProviding cafe and restaurant reviews, info on new openings, food and drink event info, drink/product reviews and 4 pages of travel content per issue. Snack is a physical A5-sized monthly publication which is freely distributed across central Scotland (mainly Glasgow, Edinburgh, Dundee and Paisley) and is available in cafes, bars and barbers/hairdressers etc. -
Content Editor / Web Developer / PhotographerFoodie Explorers (Formerly Food And Drink Glasgow) Mar 2007 - PresentGlasgow, United KingdomWeb content, photography and maintenance of Wordpress-based food & travel blog. Was responsible for migrating site from old to new web hosting company and migration during re-brand from foodandrinkglasgow.co.uk to foodieexplorers.co.uk. We have a growing following on all the main Social Media platforms (Twitter, Instagram, Facebook etc.)We liaise with PR companies, food & drink producers and restaurateurs. I have represented the site at public events, seeking partnerships with other agencies to develop site content and have worked with Deutsche Bahn, Visit Berlin, The Post Office, Gleneagles Hotel etc.I also co-organise Pastaval, a yearly macaroni cheese festival in Glasgow (and am responsible for the related poster design and promotion etc.) which has received UK-wide coverage in the Metro newspaper, Cosmopolitan and Stylist magazine.
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It EngineerLord Provost'S Malawi Fund Jan 2013 - PresentMalawiRe-imaging/testing PCs/laptops in GlasgowLiaison with various organisations in Malawi (Lilongwe, Dedza, Blantyre)Delivering & setting-up/installing PCs in MalawiComms networkingProviding Intro to PC/Office app training in MalawiAssociated paperwork/updating asset & site details in MalawiUpdating Malawi project website (GOSS iCM)
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Event OrganiserGlasgow Beer Club Jul 2013 - PresentHelp set up monthly get-together/events for Glasgow Beer Club. Utilising Glasgow pub to stock beer that isn't readily available in Glasgow. Purchasing of beers for sale, seeking new partnerships to develop club, maintenance of Wordpress site.
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Change Management ControllerAccess Llp Jan 2014 - Mar 2018Responsible for Change Management processRecording, classifying and prioritising IT changes based on urgency, impact & riskTracking life cycle of each changeEnsuring that changes are approved by the relevant parties/stakeholdersEnsuring that appropriate testing is carried outCarrying out the duties of the Senior Change Management Controller during long-term absence (1 year) and continuing these duties once she left the company and was not replacedThese duties includes chairing of weekly Change Advisory Board meetingConvening Emergency CABs for urgent changesReview of failed and occasional successful changes at Post Implementation Review (PIR)Continual Service ImprovementManaging communication to end usersSetting and meeting KPIsRegular liaison with Incident, Problem and Config ManagementUpdates of ONELAN net-top-box to display change info on TV screens for management -
Problem Management ControllerAccess Llp Feb 2011 - Dec 2013Responsible for problem management process, and management of problem lifecycleConvening Root Cause Analysis workshops with resolver teamsTrend AnalysisManaging Known Error database on MediaWiki serverReport writingSetting and meeting KPIsRegular liaison with Incident, Change and Config ManagementExperience of client-based Remedy 7 and cloud-based Remedy-on-Demand 8
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Senior Vendor CoordinatorAccess Llp Apr 2009 - Feb 2011Assisting Senior Incident Manager Controller on incidents where 3rd parties are involvedArranging server downtime with relevant partiesInput to development and improvement of Vendor Management ProcessEnsuring incident and request records are updated on regular basisEnsuring incident and request records are closed and updated with complete incident detailsEnsuring all key performance targets for incidents and requests are passed to 3rd parties
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Event OrganiserStfu Events Jan 2006 - Dec 2014Organised 2 - 3 day music festivals in Glasgow 2006, 2007 & 2014 and Edinburgh in 2008, 2009 & 2014.Responsible for booking acts, website design, flyer design and all other promotion.
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Assistant OrganiserSouthside Beer Festival May 2013 - Aug 2013Dealt with ticket & glass sales, liaison with breweries and general on-the-day assistance.
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Technical AdministratorGlasgow Community Planning Partnership Aug 2007 - Mar 2009Providing 1st line support to 7 offices using remote tools (VNC, Logmein etc.)Managing all IT related contracts and services (2nd line IT support, phone, fax etc.)IT procurementLiaison with external IT support companyMonitoring and reporting on IT support company response timesActive Directory administration (adding, updating, removing user permissions)General server supportMS Exchange 2003 (adding, removing accounts) /Sophos PureMessage/Postini supportUpdating website and intranet through CMSProviding CMS/Flexi system/IT training to other staffMaintaining personnel database (MS Access)Managing flexi system (Bodet Kelio)Managing WebSense internet monitoring systemResponsible for daily backup (Veritas/Symantec Backup Exec tape and Acronis HD image based) and file recoveryParticipated in writing company email and internet policyHeavily involved with company absorption into Glasgow City Council
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Graphic DesignerGlasgow Angling Centre Mar 2007 - Aug 2007Updating website through custom CMSManaging web mailing listCreating the HTML and image content for newsletter/offer mailoutsDesigning product cataloguesPhotographing products for web/cataloguesDesigning newspaper and magazine adverts
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Web DeveloperUniversity Of Strathclyde Mar 2006 - Feb 2007Updating and maintaining Scottish Autism Service Network WebsiteXHTML, CSS, SQLDesign of monthly newsletters (InDesign)Mail merge for physical newsletterScheduling e-newsletter (phplist)Design of event leaflets (InDesign)A/V support at conferences and eventsManagaing large contacts database (Scotland-wide with 6,000+ entries)Moving strath.ac.uk pages from old CMS to T4 -
Multimedia DeveloperLearning And Teaching Scotland Feb 2004 - Mar 20046 week contractAdding content to Flash based XHTML valid website through CMSCreating test plans, debugging
Mark Murphy Skills
Html
Active Directory
Technical Support
Windows
Incident Management
Itil
Sql
Wordpress
Microsoft Office
Css
Photoshop
Service Desk
Javascript
Project Management
Mysql
Sound Editing
Problem Management
Windows Server
Networking
Change Management
Multimedia
Itil Certified
Java
Xml
Music Festivals
Sound Design
Drawing
Information Technology
Video Editing
Itil V3 Foundations Certified
Xhtml
Creative Writing
Photography
Blogging
Event Management
Databases
Digital Photography
Animation
Oracle
Adobe Creative Suite
Problem Solving
Technical Drawing
Operational Support
Technical Writing
Travel Blogging
Event Planning
Event Photography
Mark Murphy Education Details
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Multimedia
Frequently Asked Questions about Mark Murphy
What company does Mark Murphy work for?
Mark Murphy works for Classbarmag.com
What is Mark Murphy's role at the current company?
Mark Murphy's current role is Reviewer.
What is Mark Murphy's email address?
Mark Murphy's email address is co****@****c.co.uk
What schools did Mark Murphy attend?
Mark Murphy attended Glasgow Caledonian University.
What skills is Mark Murphy known for?
Mark Murphy has skills like Html, Active Directory, Technical Support, Windows, Incident Management, Itil, Sql, Wordpress, Microsoft Office, Css, Photoshop, Service Desk.
Not the Mark Murphy you were looking for?
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Mark Murphy
Proven Track Record Of Successfully Leading Multidisciplinary Teams To Deliver High-Impact Projects And Programmes Within Budget And Ahead Of Schedule, I Am Confident In My Ability To Contribute Effectively To Your Team.Basingstoke1sceneric.com -
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Mark Murphy
Bingley -
Mark Murphy
Wargrave -
Mark Murphy
Head Of Client Services At Ford & Stanley Group, Delivering Strategic Business Growth Across All Sectors To Help Organisations And Candidates Achieve "Better Workdays"Chandler's Ford
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