Mark Neve Email & Phone Number

Nottingham, England, Gb

Watford, United Kingdom

Watford, United Kingdom

Working as part of the senior management team to build solid relationships with high profile client accounts, across multiple departments. Implementing AGILE and Waterfall methodology, platform agnostic release management process, ensuring PM’s stick to tight deadlines whilst maintaining quality. Leading team stand up’s in PM absence and project management of 2 large scale infrastructure upgrades, Subject matter expert on the network and an analytical thinker and experienced problem solver.• Management of new development and hotfix releases on environments split across multiple hosters• Magento and AEM release specialist.• Excellent knowledge of Adobe Experience Manager package manager, Jenkins Magento and SOA web service deployments• Creation of Release documents, covering deployment steps, roll back plans and resource coverage.• Provides a fully managed release service from start to finish, and support to Service Manager post release completion.• Provide formal monthly client communications informing of upcoming development and recent changes made since previous release. • ITIL® Foundation certificate in IT Service Management• ITIL® Intermediate certificate in IT Release, Control and Validation

Watford, United Kingdom

Key member of the senior management team to build and create structured and robust test and release frameworks for new clients across multiple platforms, to ensure quality is delivered into service and support teams. Built and managed core test team providing guidance and support on team progression plans• Management of test activities across multiple work streams and environment's, bug tracking to completion.• Leadership of test resource, planning of schedule and delivering help & guidance throughout programme.• Test progress reporting to senior managers and stakeholders.• Development and leadership of test team (Junior and Senior level) • Experienced with multiple bug tracking tools (Jira, Spira Team)• Built strong relationship with all suppliers and improved delivery process across the business.• Designed strategic plan for release management process.• Provided continued maintenance and development of bug fixes and patch sets for existing web applications. • Created documentation on start-up, shut down and first level troubleshooting of processes to help desk staff.• iSQI CAT Certified Agile Tester

Oxford Street London

Responsible for the design and implementation of structured testing process and practices, working closely with the project delivery team to understand requirements and ensure quality is delivered. Built strong relationships with Suppliers, 3rd parties and legacy back office teams in a fast paced and dynamic workplace. Reporting to the senior management team on all aspects of the test lifecycle. Management of test activities across multiple platforms (Web, Mobile, Back office). Leadership of UAT resource, planning of schedule and delivering help & guidance throughout programme. Daily test progress reporting to senior managers and stake holders, management of all development defects. Planning of all test schedules and dependencies across Selfridges.com Test lead for business wide integration testing (Retek, POS systems). Development and leadership of small team of testers (Junior and Senior level)  Delivered 12 releases, inc. Mobile site, Content channel, Checkout redesign, APAR / WAS upgrade  Introduced new test management profile and added rigour to testing of platforms. Crafted strong relationship with all suppliers and improved delivery process across the business.

Reporting to the senior management team on the status of development testing lifecycle, managing release process and test team on Go-Live. Designed and maintained robust test practise framework and lead test team to ensure process were followed, providing guidance and backing of team progression, also built strong client/supplier relationships leading to a smoother transition from development to delivery.• Management of UAT (User Acceptance Testing) programme to deliver an exceptional website.• Leadership of UAT resource, planning of schedule and delivering help & guidance throughout programme.• Daily release call management to identify key fixes to project and plan resolution time.• Management of all Website Development defects (from logging to resolve).• Planning of all UAT schedules and dependencies across Boots.com and Boots Corporate releases.• Responsible for team of Testers, planning workload/training and support.• Achievements Delivered 4 complex releases to website on track with limited outstanding defect.• Successfully deployed 3 releases to website to very tight deadlines in 2009.• Built excellent working relationships with all delivery partners.• Fully trained in Mercury Quality Centre 10 test management tool.• Designed and lead training session's on new technology.