Mark Ogden Email & Phone Number

United Kingdom

Cheddar, England, United Kingdom

Responsible for coordination and successful delivery, training and launch of all New Store formats (Waitrose & Shell Select) and concept development of the brand.

United Kingdom

Accountable for ensuring that the new “Jamie Oliver deli by Shell” concept delivers sales and profit targets to meet the future requirements and vision of the business by managing a National Field Team consisting of 8 people who train each location to a high standard. Working on projects under N.D.A. to protect business strategy, whilst managing other projects that will increase sales, profitability, maximise efficiencies and simplify operation.

Cheddar

South Of England

Hawthorn Leisure is a new and innovative pub company which was formed in 2013 to acquire, invest in and support pubs across the UK. Our strategy is to work closely with our partners, providing management support and capital investment to help them drive growth and maximise the potential of their pubs. Hawthorn Leisure owns a diverse range of over 350 pubs across the UK comprising everything from local / traditional community pubs to country inns and high-street pubs. Our pubs are primarily operated by licensed partners who benefit from extensive support from Hawthorn Leisure in the form of management focus, capital investment, extensive product range, training and infrastructure.

Bristol & West

• Working for the Development Agent covering the areas of Wiltshire, Gloucestershire, Somerset, Bristol & Bath.• Responsible for all aspects of operations, strategy and development, recruitment, implementing marketing plans and new store openings for all company owned and franchised stores.• Created and implemented an operational field structure of three area managers and one relief manager to support business growth and opportunities.• Created and designed a New Coffee Shop concept that launched in July 2009.• Implemented a wage calculator / scheduling tool to support the delivery of labour and ensure staff were scheduled effectively.• Ensured all HR and Health & Safety policies were up to date and being adhered to so as to protect the integrity of the business.• Implemented effective succession planning to support the growth of the company, by developing store structures to support this.• Developed a customer service attitude with store teams to ensure customer expectations were exceeded that increased our mystery shopper performance to above 94%.• Created a sales culture where we delivered double-digit sales growth year on year.• Developed a store manager bonus scheme and staff incentive scheme.• Strategically planned ahead to meet business growth needs to reduce impact on business (built business from 5 stores to 20 whilst supporting development of 48 franchised stores).

Bristol, United Kingdom

• Reporting to the Central Operations Director, responsibilities included overseeing third-party contract procurement, budgets, and management in areas including Contract Cleaning, Car Park Management, and Uniforms. • Liaised with 30 third parties such as Camelot, Paypoint, Tchibo, E-Topup and Peacocks, coached stores and field management on increasing sales, profitability, and market share. • Managed four direct reports whilst influencing three operations directors, 10 regional directors, 75 divisional executives, and 1300 store managers and the main board.• Saved in excess of £4m and eliminated nine contractors after identifying, negotiating, and implementing opportunities to reduce the number of third-party contractors.• Streamlined communication and reporting processes by cutting back on the number of reports and their complexity, using one help desk number rather than several, and aligning contractors with field management as part of a strategic restructuring. • Enhanced the brand image by increasing the product offer via third parties (especially Peacocks and Tchibo) and by implementing the same policies and procedures across all contractors.

Bristol, United Kingdom

• Reported to the Format Director, highlighted large-store opportunities to downsize and enhance their core offerings whilst introducing key strategic retail third-party partners. • Worked with the property, IT, merchandising, marketing, and trading standards departments to roll out a Peacocks trial for £2.5m and Tchibo for £600k across six trial stores.• Increased product choice, store sales, and profitability with a better product mix after selecting Peacocks as a clothing supplier and Tchibo as a non-food product range supplier via several store trials.• Devised and drafted a rollout blueprint detailing the size of fixtures, locations within stores, and optimum product mixes with respect to store demographics, location, and footfall.• Ensured that all departments within the business understood store nomination and rollout requirements by covering all aspects from installation through to trading within the blueprint2001 – 2003: Divisional Executive, Somerfield Stores Limited, South West 2000 – 2001: HR Implementation Manager, Somerfield Stores Limited, Bristol & Nationwide1998 – 2000: Regional Implementation Change Manager, Somerfield Stores Limited, South West 1994 – 1998: Store Manager, Somerfield Stores Limited, Wiltshire & Bristol 1992 – 1994: Deputy Manager, Somerfield Stores Limited, Somerset and Bristol1991 – 1992: General Management Trainee, Somerfield Stores Limited, Somerset