Mark Outing Email & Phone Number

England, United Kingdom

United Kingdom

• Profitable growth of Thornside revenue for affinity partners in line with Thornside plan.
• Lead the day to day Relationship management activities required by certain nominated key Partners, with effective and timely response to actions required.
• Liaising with and working with other Departmental heads ( e.g. MI, Compliance,Finance, Claims etc. ) to action and respond to queries on an ad hoc basis as required.
• Develop joint “business plans” with nominated affinity partners and provide monthly commentary upon results generated to enable progress to objectives to be managed.
• To develop a clear and detailed understanding of the objectives and plans of each of the affinity partners to enable identification of opportunities to extend and strengthen business relationship.
• To ensure that all activities associated with the affinity partnership arrangements are conducted in a manner consistent with relevant regulatory requirements.

Bahrain

• Create a sustainable business model for compound management and the rental agency
• Develop 3 year financial plans for both compound management and the rental agency
• Implement system solutions to modernise company business processes
• Define company Job roles and responsibilities
• Identify growth opportunities
• Review and develop business contracts

• Manage new business / existing partnership deal implementations using project management techniques ensuring that the business model delivered is as outlined in the previous tender response. Strict deadlines must be.
• Ensure all implementations and solutions are delivered as cost effectively as possible, use of creative solutions to drive costs down is essential.
• Responsible for managing tender responses including invitation to tender summary documents, full tender responses and pitch presentations.
• Recommend response strategies and business models to company Directors in line with invitation to tender insights and analysis of pre tender data.
• Provide advice and solutions for improving existing Partnership deals.
• Attend monthly operational committees to review partnership account performance metrics and discuss ongoing developments.

• Define and regularly review key process controls and performance metrics.
• Develop, review and regularly update process performance standards.
• Develop and define SLA’s for Internal and external customers and suppliers
• Provide insights into the causes of variation with respect to SLA’s and process standards.
• Recommend process redesign and capability improvements.
• Monitor the result of specific initiatives with a view to quantifying the wider impact.

Education record

Education record