Mark Pace Email and Phone Number
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A customer-centric, accomplished Sales leader with extensive consultative-solution-value selling experience in driving digital transformation, increased CX and positive business impact for the customer. Proficient at breaking down complex business issues for the client and aligning relevant SaaS, AI, Automation based solutions to solve Customer’s key issues and enable them with new digital capabilities to thrive in their marketplace. As a result of providing repeatable successful customer outcomes, Mark is recognized for top sales performance and leadership via numerous awards in consistently exceeding sales goals and growth with proven processes. Mark excels at building, leading and coaching high-performing teams with focus on inspired, positive team culture, vision, and development.
Talkdesk
View- Website:
- talkdesk.com
- Employees:
- 1304
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Client Advisor, Enterprise And BfsiTalkdeskPleasant Grove, Ut, Us
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Client Advisor, Enterprise & BfsiTalkdesk Nov 2023 - PresentSan Francisco, Ca, UsEnabling enterprises & financial services organizations to deliver a superior customer engagement and (CX) model! Leveraging Talkdesk's industry leading AI-powered, Cloud CCaaS platform; customers can take advantage of AI layered across Talkdesk's flagship CX Cloud platform and Industry Experience Clouds to improve outcomes throughout every stage of the customer journey!Additionally, Talkdesk is uniquely positioned in the market to support the needs of key vertical markets by offering prepackaged industry-specific contact center products, solutions that are pre-integrated with core industry systems, pre-designed with custom workflows and automation, and pre-trained AI for industry expertise!
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Regional Vice President - Enterprise SalesAppian Corporation Jul 2021 - Jun 2023Mclean, Virginia, UsOverall responsibility for Appian’s enterprise software sales business, strategy and go-to-market in the Mountain West. Led, coached, enabled and developed a team of top solution-consultative advisors to key enterprise Customers & Prospects. I led and oversaw complex deal strategy, drove "value selling" motions and assisted my team in delivering business value and high impact for our customers with unified "Automation/AI/RPA" based solutions across the enterprise landscape at CXO and LOB levels.______________________________________________________________________Appian is a software company that automates business processes. The Appian AI Process Platform includes everything you need to design, automate, and optimize even the most complex processes, from start to finish. The world's most innovative organizations trust Appian to improve their workflows, unify data, and optimize operations—resulting in better growth and superior customer experiences. -
Global Software Sales Leader: Sales - Business Development - Digital TransformationCisco Apr 2015 - Oct 2020San Jose, Ca, UsDeveloped, built and executed go-to-market, sales and strategy for Cisco's global Digital Network Architecture (Cisco DNA) Software business and managed services buying programs. Drove Worldwide SW sales for Cisco's Cloud/SDWAN/SDA digital transformation buying programs. Led global SW specialist/sales teams in enablement and scale of offers; building pipeline; mentoring, developing and structuring innovative solutions to solve Global/Enterprise Customers key business issues and driving business value. Led, coached and supported all aspects of the sales cycle from prospecting, qualifying, proposing and closing key SW deals globally.Drove Cisco’s Software led and digital transformation. Led in supporting all aspects of this transformation including Software offer development, overseeing pilot releases, enabling and leading global specialist/sales teams on new offerings and helping close large $MM deals. Drove interlock with BE leadership, Prod. Mngt., Prod. Marketing, Finance, Operations, Channels and Legal to ensure successful alignment. -
Regional ManagerCisco 2008 - Apr 2015San Jose, Ca, Us•Directly led and managed a team of 8 AM’s, with indirect leadership of 7 SE’s, and vast extended team of Specialists/Resources. Drove innovative solutions for large Enterprise & Commercial Customers•Led Team to 110% for FY09; 109% FY10; 103% FY11; 127% FY12; 105% FY13; 107% FY14•FY12: #1 Stack Ranked Region in the Nation; FY09/FY12: #1 Stack Ranked Region in Area, FY09:Top 5 in Segment/Nationally•Grew business: FY09 30%; FY10 23%; FY11 22%; FY12 43%; FY13 10%; FY14 12%•Developed and implemented an innovative new sales process/plan to effectively drive stronger Customer intimacy, Executive & LOB reln’s, and deeper wallet share •Collaborated with Partner Principal’s/Management to drive successful engagements•Collaborated with Area Leadership and team of RM’s across area to “re-engineer” FY11 Planning regarding Total Addressable Market•Built, managed, and grew a $90MM per annum business•Engaged with Area Controller to construct Customer deals and approval of deals•Cross Collaborated with various levels of personnel to solve complex sales issuesCore Competencies: Consultative Solution Selling, Business Acumen & Development, Business/Technology Alignment, LOB/CXO Relationships (Trusted Advisor), Business Case Development, Financial Modeling, Sales Process/Framework
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Key Account ManagerCisco 2005 - 2008San Jose, Ca, Us•Managed and oversaw 15-20 largest key accounts for LA Commercial Region•FY 08’: Chosen to be on Western Area’s, “Best of The West” team; 15 of the West’s top performers and leaders across different segments. Developed Sales Strategies for the Area. Project lead for a key focus in the area.•Directed, led, and managed internal and external global personnel in developing and closing large, complex, global deals.
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Territory Account ManagerCisco Aug 1999 - Jul 2005San Jose, Ca, Us• Directed, led, and closed one of the most accessed wins on Cisco’s “wins dbase”—Virgin Entertainment; this win was also showcased at S.J. EBC•Managed successfully a team of internal Cisco resources from the Region, Ops and the BU’s , as well as 10-12 Partner AM’s and SE’s to close large E2E Cisco solutions.
Mark Pace Skills
Mark Pace Education Details
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Brigham Young UniversityFinance -
Pepperdine Graziadio Business SchoolM.B.A.
Frequently Asked Questions about Mark Pace
What company does Mark Pace work for?
Mark Pace works for Talkdesk
What is Mark Pace's role at the current company?
Mark Pace's current role is Client Advisor, Enterprise and BFSI.
What is Mark Pace's email address?
Mark Pace's email address is ma****@****ian.com
What is Mark Pace's direct phone number?
Mark Pace's direct phone number is +131096*****
What schools did Mark Pace attend?
Mark Pace attended Brigham Young University, Pepperdine Graziadio Business School.
What are some of Mark Pace's interests?
Mark Pace has interest in Education.
What skills is Mark Pace known for?
Mark Pace has skills like Driving Business Value, Horizon 3.0 Leadership, High Performing Teams, Developing Culture, Cxo Engagement, Leadership, Team Management, Management, Unified Communications, Strategic Planning, Marketing Strategy, Sales.
Who are Mark Pace's colleagues?
Mark Pace's colleagues are Tayyab Rajpoot, Ma. Cristina Yjan, Bruno Silva, Ryan Murphy, Luís Almeida, João Paulo Santos, Sérgio Silva.
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