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Experienced Vice President with a demonstrated history of working in the higher education industry. Skilled in SaaS, APIs, Innovation, Integration, Budgeting, Analytical Skills, Sales, Quality Assurance, and Profit/Loss Accountability. Strong program and project management professional graduated from Arizona State University - W. P. Carey School of Business.
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Vice President OperationsLeadhoopTempe, Az, Us
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Vice PresidentMatchmaximizer Jul 2018 - Present• Partner with industry leaders in Product, Technology, Sales, and Finance to drive company performance.• Identify common client roadblocks, objections and acquisition / adoption failure points and build engagement strategies to overcome them.• Drive client lifetime value for the business through acquisition, adoption, retention and expansion.• Provide strategic planning and execution to enhance profitability and efficiency of the company’s and clients operations.• Identify strategies for automating and streamlining processes and functions.• Create new client relationships, negotiate new partnerships and continuously launch new platforms.
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Vice President OperationsLeadhoop Oct 2020 - Present• Partner with industry leaders in Product, Technology, Sales, and Finance to drive company performance.• Identify common client roadblocks, objections and acquisition / adoption failure points and build engagement strategies to overcome them.• Drive client lifetime value for the business through acquisition, adoption, retention and expansion.• Provide strategic planning and execution to enhance profitability and efficiency of the company’s and clients operations.• Identify strategies for automating and streamlining processes and functions.• Create new client relationships, negotiate new partnerships and continuously launch new platforms.
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Director Of Strategic PartnershipsEdumaximizer Jan 2018 - Jul 2018• Develop strategic partner and client networks.• Coordinate the management of ongoing relationships with existing partners and clients where relevant. Leveraging those relationships to greater collective impact.• Collaborate with cross-functional teams to structure and execute business initiatives, lead analysis and develop and communicate final recommendations for growing partner relationships.• Evaluate new opportunities• Manage internal and external projects.
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Integration SpecialistHigher Ed Growth Jul 2015 - Dec 2017• Responsible for account management including account configuration, optimization, and maintenance of SaaS Products.• Third Party API integrations.• Effectively manage multiple client campaign configurations, routing, and reporting.• Strong understanding of current technical systems and processes. -
Director Of Quality AssuranceHigher Ed Growth Aug 2012 - Jul 2015• Systematic monitoring and evaluation of services to ensure that standards of quality are being met.• Identify and improve agent behaviors that provide an excellent customer experience by quality monitoring and assessment process.• Leverage speech analytic tools to reduce negative agent behavior, mitigate risk, and locate areas for agent improvement.
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Protection Services ExecutivePaypal Apr 2011 - May 2012• Reviewing and attaching customer responses to claims filed against them or on their behalf.• Completing or cancelling pending reversals when appropriate. • Restricting accounts when appropriate.• Closing of claims filed through PayPal’s Consumer Protection Policies. • Escalating appropriately to Fraud Investigations. • Review limited PayPal accounts and determine the legitimacy of the account and account holder. This also includes determining cases that need to be resolved by the customer to lift their Limited Access. -
Assistant ManagerChipotle Mexican Grill Apr 2006 - Apr 2011• Administered shipments and budgets of multiple million-dollar storefronts.• Implemented procedures to increase efficiency of employees.• Training and developing of new hires across multiple stores in the valley. • Building sales and managing the restaurant budget for numerous stores. • Assisting with local marketing opportunities
Mark Paetz Skills
Mark Paetz Education Details
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Information Management (Ms) -
4.0 Gpa -
Fine Arts
Frequently Asked Questions about Mark Paetz
What company does Mark Paetz work for?
Mark Paetz works for Leadhoop
What is Mark Paetz's role at the current company?
Mark Paetz's current role is Vice President Operations.
What is Mark Paetz's email address?
Mark Paetz's email address is ma****@****wth.com
What is Mark Paetz's direct phone number?
Mark Paetz's direct phone number is +148045*****
What schools did Mark Paetz attend?
Mark Paetz attended Arizona State University - W. P. Carey School Of Business, Arizona State University, Mesa Community College.
What skills is Mark Paetz known for?
Mark Paetz has skills like Quality Assurance, Team Leadership, Account Management, Sales, Schedules, Online Advertising, Customer Service, Hiring Practices, Team Management, Lead Generation, Leadership, Management.
Who are Mark Paetz's colleagues?
Mark Paetz's colleagues are Sarah French.
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