Mark Paterson Email and Phone Number
Hey there! I'm Mark, a Support Engineer Developer based in Melbourne. I have a passion for all things Science Fiction and Fantasy, and at the moment, I am exploring the Cosmere Universe by Brandon Sanderson. When I'm not coding, you can find me practicing Yoga and Pilates to keep my mind and body in balance.With over 6 years of experience in the tech industry, I specialize in Java, .NET and AWS. I love solving complex problems and finding efficient solutions. My curiosity and eagerness to learn have helped me stay up-to-date with the latest technologies and trends.Throughout my tech career so far, I have spent 1.5 years doing Software Development and 5 years as an Support Devoloper Engineer.My biggest accomplishment as a developer was when I automated a manual billing process that took 2 to 3 days for the operations team each month. To accomplish this I had to:- Extract meta data out of pdf files- Upload the meta data to a Google Drive Sheet that needed to be checked by operations- Use the data from the Google Sheet to run a script that sent out one or more emails to each customerI was in charge of the full Software Development life cycle from requirements gathering to deploying to production and what I most valued about the experience was the ability to meet with the actual users of my project and see real world impact that I could make.As a Application or Production Support Analyst or Engineer, I mostly focused on Java based web services, both Spring Boot and J2EE applications. As well as Pega web applications. My biggest strength in support was the ability to write knowledge based articles myself as I investigate my tickets. By writing these knowledge based articles, I was able to mentor fellow Support Engineers, as well as be a Subject Matter Expert (SME) to assist the rest of the Engineering.I strongly believe in the power of teamwork and collaboration. I enjoy working in a dynamic environment where I can exchange ideas and learn from my peers. I am always open to new challenges and opportunities to expand my skillset.Let's connect and chat about potential opportunities! Looking forward to meeting like-minded professionals and building meaningful connections. Cheers!
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Technical Support SpecialistItron, Inc. Apr 2024 - PresentMelbourne, Victoria, Australia- Provide Support for .NET applications with Oracle databases- Setup a roster and organised email notifications to help make monitoring incoming Salesforce cases. Reducing the teams workload by 2/3.- Created a Confluence knowledge base from scratch writing over 400 articles. making it easier to find and share information.- Created some scripts to assist a Configuration Import process, making it easier and making a 50% time saving -
Application DeveloperRed Energy Mar 2022 - Jul 2022Melbourne, Victoria, Australia- Design, develop and unit test end to end software integration application using Groovy, Spring boot and Apache Camel, responsible for all facets of the SDLC- Overcame a permissions roadblock by enabling seamless Google Drive file operations in the Camel application, resulting in increased productivity and faster file access for our customers- Saved 2-3 days of manual labor per month for Operations by automating a billing email process. This resulted in a more efficient workflow and allowed the team to focus on higher value tasks. -
Software EngineerVerra Mobility Jan 2021 - Mar 2022Melbourne, Victoria, Australia- Develop, debug and troubleshoot both Java and Pega web applications with a microservice architecture communicating with APIs - Empowered fellow engineers to achieve their goals by providing expert guidance and direction, resulting in increased productivity and client satisfaction- Increased team productivity by contributing to over 350 knowledge-based articles- Demonstrated exceptional ownership by resolving critical issues within business SLA- Deployed software to Linux and Windows server test environments using a CI/CD pipeline using DevOps tools Bitbucket, Bamboo, Docker and Kubernetes -
Software EngineerRedflex Jan 2019 - Mar 2022- Redflex was acquired by Verra Mobility in June 2021- Developed, Supported and Tested J2EE WebSphere application- Migrated an existing production environment to a new data center collaboratively as part of a cross functional team -
Graduate EngineerRedflex Mar 2017 - Jan 2019South Melbourne- Managed the Java back-end web services using WebSphere, Oracle, SoapUI, SVN, git, JSP- Involved in testing and release management- Provided production support for existing customers
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AnalystRice Warner Dec 2015 - Jun 201620/303 Collins Street- Java web developer using Spring and Hibernate frameworks- Saved data captured by the front end of the application to the relational database
Mark Paterson Education Details
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Gpa 81
Frequently Asked Questions about Mark Paterson
What company does Mark Paterson work for?
Mark Paterson works for Itron, Inc.
What is Mark Paterson's role at the current company?
Mark Paterson's current role is Technical Support Engineer at Itron | Java, C#, .Net, AWS | Code Detective.
What schools did Mark Paterson attend?
Mark Paterson attended Monash University.
Who are Mark Paterson's colleagues?
Mark Paterson's colleagues are Joyce Kelly, Krisztián Fekete, Jennie Blake, Tanner Hunnicutt, Meq Pulong, Sam D., Michel Hec.
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Mark Paterson
Melbourne, Vic -
2irwinconsult.com.au, wsp.com -
Mark Paterson
East Ballina, Nsw -
Mark Paterson
Australia2csiro.au, strategen.com
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