Mark Pearson Email & Phone Number

Working within a small team of dedicated experts to oversee the daily operations of Leafnut and Eyenut installations worldwide.• Account manager to key Leafnut and Eyenut accounts nationwide, overseeing the lifespan of the installation from planning to full commissioning and client training and handover.• Provide onsite training and commissioning of both Leafnut and Eyenut installations across the UK, Europe and America. • Handle day to day front desk support via the telephone and ticketing system, respond to client RFI's and customer care issues.• Providing regular dialogue with customers and directors.• Providing first line and second line technical support.• Providing advice &guidance to customers and clients.• Identifying potential business opportunities.• Negotiating business transactions.• Delivering training presentations to customers and potential clients.• Delivering service reviews to improve relations and products.• Remote access fault finding.• Manage and interpret data such as asset management systems and energy reporting.• Working with customers and contractors in order to resolve issues.• Collate information and processes for tender documentation.

• Supervision of site staff• Key Contact for the Client• Co-ordinate with the client to ensure that exact requirements are understood and delivered• Ensure that projects are completed in a timely manner and to the high standard of the client• Ensure that the project team are working efficiently and to strict timescales• Arrange cover in the event of increase in workload and/or sickness• Site management and overall supervision of site works.

Current Project: Regus Project Manager Asia PacificOversee and co-ordinate the full IT Infrastructure for Regus sites throughout asia pacific. This roles involves detailed liaisons with designers, building management and the overall main-con to ensure that each Regus site is designed and installed as per their global standard, i have manged the projects for Regus in Australia, Malaysia, Jakarta and am currently working on the latest project in Thailand.Marina Bay Sands Integrated Resort SingaporePlan, co-ordinate and manage the installation of the Copper and Fibre Optic backbone project wide for MBS. Head project manager for the 3 hotels which comprises of 2500 guest rooms and a 1.2 hectare skypark situated 200m above the ground which spans the 3 hotel towers.Total amount of cable installed site wide in excess of 600,000 Km Managed a project team of up to 200 workers on a daily basis and attended daily and weekly co-ordination meetings with senior MBS management and the lead consultants.

Point of contact for senior managers and heads of service wishing to use Cassius group servicesEnsuring standards are maintained across the team so that at all times a professional service is offered to clientsResponsibility for financial management of the team. Tasks include budget reconciliation, monitoring against forecast, re-profiling and ensuring adherence to financial procedures by teamPlan, co-ordinate and oversee multiple projects across SE Asia.Design and installation of Barclays Capital regional data center in Singapore the first Class F (Cat 6A) ADC Krone shielded solution for Barclays in Asia.Design and installation works for Barclays GRCB regional office for SE Asia.

Management of small team of central support staffDecisions taken on behalf of the directors of Xin-networks using personal initiative and professional judgmentResponsible for the recruitment, selection, induction, probation and review procedures for all new members of staff

Project Management - Standard Chartered Bank 11 floors of the new Head Office in KL, which included a full 200+ trading floor and data center.Barclays Bank in KLCC towersMaquarie Bank in Menara DionManage, supervise and co-ordinate the day to day running of the engineering teamKey Account ManagementManage the service expectations of all customersResolve (proactively and responsively) complex and/or sensitive queries for the clientProduce timely, accurate and relevant reports for the client

Supervision of site staffKey Contact for the ClientCo-ordinate with the client to ensure that exact requirements are understood and deliveredEnsure that projects are completed in a timely manner and to the high standard of the clientEnsure that the project team are working efficiently and to strict timescalesArrange cover in the event of increase in workload and/or sickness

Project Managed Credit Swiss in both Taiwan & PhilippinesSupervision of installation and testing of networks for key clientsDevelop and maintain key customer relationships

Major Clients include Standard Chartered Bank, ING Barings and HSBCManaged projects