• Responsible for a team of up to 6 sales executives, an Administrator and Progress Chaser• Responsible for the sales department’s annual performance with financial controls• Responsible for maintaining and driving the highest level of customers satisfaction• Maintaining a 5 car showroom to Brand and Company standards• Conducting regular one to one performance reviews with team• Coaching and challenging to improve performance• Weekly and monthly accurate forecasting reports to the Brand and Head of Business• Responsible for all deal files from the point of sale to vehicle handover, ensuring all paperwork meets audit standards • Consistently maintaining and building new relationships with both the Brand and colleagues

• Responsible for a team of up to 10 sales executives, 1 Sales Manager, 2 Retail Managers, 2 Administrators and Progress Chaser• Responsible for the sales department’s annual performance with financial controls• Responsible for maintaining and driving the highest level of customers satisfaction• Maintaining a 12 car showroom and Used car forecourt to Brand and Company standards• Conducting regular one to one performance reviews with team• Coaching and challenging to improve performance• Weekly and monthly accurate forecasting reports to the Brand and Head of Business• Responsible for all deal files from the point of sale to vehicle handover, ensuring all paperwork meets audit standards• Advertising used cars to the market, ensuring they have quality images and videos with attention grabbers that make them stand out from competitors• Reviewing preparation of vehicles daily to ensure they are to standard and ready for display • Consistently maintaining and building new relationships with both the Brand and colleagues

• Supporting and motivating a large sales team which consisted of up to 10 sales executives, 2 Business Managers and 2 administrators• Responsible for enquiry management and ensuring each sale opportunity is maximised• Responsible for taking morning meetings to set the daily targets and discuss the tasks to be undertaken that day as well as bringing the sales team up to speed with relevant updates on the business• Responsible for new car deal files from the point of sale to vehicle handover, ensuring all paperwork met audit standards• Manage, coach and guide my team to the best of my ability

• Providing a service to customers while maintaining high standard of professionalism and service following the company sales process • Working with my colleagues in ensuring the sales office, showroom and pitch are tidy and presentable for customers at all times• Keeping a diary, creating new leads and maintain customer contact to maximising every opportunity • Taking incoming sales calls and creating appointments with customers• Consistently achieving and over achieving targets set for me each month

I started at Next as a part time Sales Advisor within Ladieswear at the Trafford Centre. I worked my way up to Senior Sales Advisor and on going full time became a Department Manager. I spent time on Ladies and Childrenswear in that role. I then moved to Stockport to become the Menswear Floor Manager. Thereafter I became Childrenswear Floor Manager and then progressed to Operations Manager for the Store.