Mark Phillips Email & Phone Number

Conway, Ar, Us

Little Rock, Arkansas Area

Conway, Arkansas

Self starting and highly motivated, top producing service advisor.Increased the average customer paying dollars per repair order from $232 in 2015 to $297 in 2016, a 28% increase, demonstrating the ability to retain customer relationships while increasing profits. Managing warranty related repairs to ensure they are profitable and that no losses are incurred due to noncompliance with warranty policy guidelines. As a result, warranty paying dollars per repair order were increased from $220 in 2015 to $287 in 2016, a 30% increase. Increased Company profits while building relationships with new and existing clients by ensuring the manufacturer is held to a high standard when it comes to quality and workmanship. Manage a high volume of customer vehicles on a daily basis, keeping all customers managed in such a way that everyone receives the best service possible, repairs are done right the first time. Further retaining the customer and profitability now and the future. Lead a team of skilled technicians during diagnosis and repair of customer vehicles while maintaining scope, schedule and budget of each repair order, ensuring customer needs are met efficiently and profitably. Communicate remotely and in person with prospective clients regarding dealer recommended and services and factory required maintenance items.Strong follow up and closing skills with evidence of previous success in this area.Extensive contact list to support daily functions.

Conway Arkansas

Managed parts orders for dealer inventories, working with the service department to complete customer repairs in a timely manner.Managed payroll and purchase orders for shipping and receiving of parts as well as any items for sales and service department as needed. Began implementing new inventory control assessment in order to get control and clear up any discrepancies. Cleared years of prior managers warranty parts that had not been disposed of or recycled.Shortly after hiring on was offered new position within the company.

Designed and executed a residential program for cosmetic exterior cleaning of mold, mildew, algae, dirt, and other stain removal. Built and grew the business as an owner and operator reaching out to new potential customers for contracts. Profitably cleaned concrete and other solid surfaces including, decks, fences, patios, brick, siding, fleet, heavy equipment, and tractor trailers.

Little Rock, Arkansas Area

Eliminated an extensive list of FDIC audit findings that the bank had been instructed to correct during routine auditing of property evaluations and appraisals. This list consisted of incomplete and nonexistent files, most of which were repeat items from previous audits. Eliminated deficiencies in order to comply with government regulations and keep the bank in good standing in these areas. Conducted evaluations and in house appraisals on real estate for new loans and loan renewals ensuring loans are properly collateralized based on ratios set by regulators. As a member of the BNI International Business Networking chapter in Conway, Arkansas met with local business owners and managers to further improve the banks reach in the community. Contacted potential customers and business owners that need the banks services, increasing the banks reputation in the community and increasing profits through expansion. Reviewed financial documents, collateral evaluations, customer credit history, work history and character of applicants for loans. Ensuring our loan policy was followed in areas of LTV, DTI and Cash Flow analysis when applicable, in order to comply with federal banking regulations. Responsible for strict, accurate and current record keeping in the areas of, loan documentation and annual financial documentation of loan files over $100,000 ensuring the bank is in compliance with FDIC regulations in these areas

Conway Arkansas

• Trained to find discrepancies in inventories and billing/receiving. Through this training I discovered and proved that a major internal theft operation was happening in another store resulting in over a $25,000 shortage in inventory. • Consistently met and exceeded monthly personal sales goals for commercial accounts and retail business.• Ensured customers were served professionally by team members at all times in accordance with company policies.• Ensured team members were scheduled, clocking in and out in accordance with company policy, within dress code and performing available customer services correctly and in a timely manner.• Ensured store closing was performed as specified by company policy, performed day end deposit procedures and verified deposits nightly. Oversaw transactions such as cash refunds, account credits, warranties, and warehouse shipments for accuracy.• Ensured that (RTT) Right Track Training for team members was scheduled and training objectives were met as set forth by regional management. • Coached team members on ways to increase safety and prevent injuries as well as follow environmental, health and safety regulations. Trained new team members on brake lathe operation, hydraulic press safety and function, and electrical diagnostic testing equipment.

Bachelor'S Degree, Business Administration And Management

Master'S Degree, Business Administration And Management,