Mark Phillips Email & Phone Number

Jeffersonville, In, Us

Management of USA service network for 3rd Party Warranty

Sacramento, California Area

Huntington Beach, Ca

• Management of North American Service network and Parts Distribution business• Strategic business planning and financial management & control for North American Technical Service, Factory Service business and Parts Distribution business.• Developing and implementing systems & structures across all levels• Developing a customer centric culture• Developing a continuous improvement culture• Cost control through removing non value added work• Project management• Implementing pricing structures for Factory Service department to drive business• Negotiating national contracts & rates • Liaise with manufacturing divisions on product performance & quality• Resolving escalated customer issues

Northern California

• Management of Western North American Service network• Liaise with manufacturing divisions on product performance•Resolving escalated customer issues•Financial management and control for Western Technical Service region•Developing and implementing service procedures for the business

Northern California

•Develop, train and maintain a network of authorized service companies for Northern California/Nevada region•Provide technical support for authorized service companies•Resolved escalated customer issues•Assist with managing warranty costs, negotiate contracts and coverage areas•Provide service to customers in remote areas

Sacramento, California Area

•In-home appliance service on a contract basis across Sacramento area•Contracted to Maytag as specialist on their products under warranty•Financial management and control for contract work carried out•Developing and implementing service procedures for the business•Implementing pricing structures for service department to drive competitiveness•Liaising / negotiating with manufacturers on contract rates for service•Providing sales support to the business to build client base

Sacramento, California Area

•Provided in-home appliance repair as a independent contractor•Performed service on all major appliance brands•Responsible for weekly billing for service provided

Christchurch, New Zealand

•Accounts payable processing•Payroll management•Collation of regional branch budgets•Liaison with branch and head office personnel

Christchurch, New Zealand

•Monitoring import and export documentation•Providing letters of credit to key international clients•Documentation of off-shore loans