Mark Phillips Email & Phone Number

Arizona, United States

Pleasanton, CA

• Played instrumental role in managing technology projects ranging from upgrading store network (1700 stores), upgrading store wireless network (1700 stores), uplift payment platforms to support Europay Master Card Visa.
• Leveraged Safeway Rational Unified Process (SRUP) and Agile solutions to deliver on key, mission-critical initiatives; identified opportunities that affected business including online application enhancements that made.
• Consulted with business users and vendors to identify key requirements; quickly build report with all levels of management and significantly improved relationship between IT and business.
• Provided leadership to 5+ member, project teams, business, and vendors. Extensively worked with people on business as well as technical sides. Comfortable in communicating with cross functional teams.
• Directed and managed project development from beginning to end―efforts included orchestrating project planning, testing plans, and implementation planning.
• Proactively managed changes in project scope, identify potential risk and devise contingency plans. Supervised project teams including, business analysts, programmers, testers, and other internal staff.

• Managed day-to-day systems and support for the 275 Safeway stores in Northern California, Nevada and Hawaii.
• Managed and provided leadership to a team of 50 plus people with 19 direct reports. Collaborated with business stakeholders, management, store managers and other store personnel to resolve issues and concerns computer.
• Provided 7x24 support and facilitated employee growth through culture of openness, continuous feedback, and a practice of prompt decision making.
• Established, developed, and implemented new policies and procedures. Learned all aspects of the customer requirements and objectives, along with company processes and methods.
• Responded to upper managements concerns about computer system problems.

• Championed implementation and support of all new technology installation rollouts for 275 retail stores in Safeway's Northern California division.
• Provided the leadership and motivation to successfully coordinate 15 to 25 team members.
• Maintained focus and commitment to achieve timely and efficient installation of the software and hardware.
• Piloted the installation of new hardware and software.
• Provided a variety of functions, all geared toward achieving the outcomes desired from the project.
• Delivered the necessary documentation, training, and support for installation of the equipment and software.